Simple visit with over the top performance The technician was polite, professional and efficient. We simply needed a new battery for one of the monitored smoke alarms. Since it was not a type with which I was familiar, I asked for a technician to do the job. He went above and beyond and checked and replaced all of the related batteries since none had been changed since the original implementation of our system.

The repair man knew our home and… The repair man knew our home and guessed that the problem was a bar that he remembered was not replaced last time same happened. Surprising memory and right on target. Perhaps he should have replaced all at first time to avoid the charge...... Also, not sure how the bill was calculated.

My experience teaming with American… My experience teaming with American Alarm covers a span of twenty years and we are still counting! I have had few problems which tells me AA is doing a great job to monitor my home security, alerts when they lose Wi-Fi connections. The Annual service Check-up on the equipment is a bonus. Office support speak to customers verses electronic recorded messages and all service persons (he/she) are polite, and provide helpful tips when necessary. I hope you're convinced the five stars are well deserved.

Terrible service A contractor mistakenly put a screw through one of the alarm wires. Caused my alarm to go a bit crazy. When I called for help (at least 5 times over 12 hours) I would only get pieces of information - I.e. What does putting your system in test mean? How long, do I need to continue to request test status for long renovations, etc. I was uninformed until forwarded finally to the on call tech who was able to disable the affected wire segment. The service reps did not give me the required help, didn’t seem to communicate on hand offs, didn’t read notes, talked about having to get into two systems, etc. It was a nightmare. One guy suggested I (a 66 year old single woman) get a ladder & put plastic over the devices around 11:30 pm! Your on site tech, once again - was the one bright spot. Found & fixed the problem, communicated on a timely basis & completely.

Service in Townsend Mass Jared B. the rep who came out for service was very knowledgeable and nice. He did a very professional job for us.