Long lead times and lack of response Long lead times and when our new Halo Lights arrived the finish was really poor and not what we'd expect. Followed instructions to arrange a return and refund but not response. Chased after several and still no response after over a week. Really disappointing from what appears to be a well established company.

Good Customer Service and Unique Fixtures I placed a significant order through Mod Lighting, they had modern light fixtures that were different than what I could find anywhere else. I reached out to them with some questions and they were helpful and made sure everything was good. We still have 3 Haylen lights to install on the exterior of our new build. Will update this post with pictures

Products are very poor quality for the… Products are very poor quality for the price point and compared to their marketing images. Almost impossible to build, yes they are flat pack lights. No instructions and all in Chinese. Communication is very slow and returning the products is challenging. I aim UK based and having to pay for postage to return our order. Not confident i will get my refund. Update. 6 weeks later I have not received my refund. 1 item got lost by FedEx but are avoiding refunding the 4 items the have received for a month now. Cost £600 to return junk back to them. Please avoid these cons

Mod lighting customer service is top tier… Mod lighting customer service is top tier because they actually contact you back immediately. It's not a generic message saying some will get back to you, it's a nice human with a name lol. The items are gorgeous. I have ordered several items and LOVE their sales (which is usually when I grab something). Can't say enough great things about this company.

The Lightness of Light Fantastic Modern Look, Lightness of chandelier. The negative point is the cost of it since it has a simple & prefabricated design which bring the production cost down a lot & the material is not expensive as well. Also the installation is time consuming as all the wires have to be adjusted ( double the number of bulbs ). It was better the wires to be inside of the base & only 1 meter outside for adjusting. Also 2 very small screw which holds the bulbs ( base of the bulb ) was not affixed which take a long time to be placed in & then fix the bulb. Our ceiling is 16 feet & we had to pay CAD 800,- for installation which took more than 6 hours. For ceilings up to 10 - 12 feet with less bulbs ( ours is 35 bulbs ) it takes less time .