We ordered "custom sized " Haylen… We ordered "custom sized " Haylen lights. (4). Not only did they come a bit earlier than expected but were exactly what we wanted and were in perfect condition from shipping! Installed easily as per instructions and worked exactly as advertised. Highly recommend.

Very responsive on inquiries and follow… Very responsive on inquiries and follow up on my recent order. I was able to get to a price that was favorable versus other companies. Instead of being handled by a bot I gained a follow up by a person who was on point with my needs and shortened my time to get an answer. Some bots can leave a buyer frustrated. Glad to see people interact and get inquiries answered expeditiously.

The Lightness of Light Fantastic Modern Look, Lightness of chandelier. The negative point is the cost of it since it has a simple & prefabricated design which bring the production cost down a lot & the material is not expensive as well. Also the installation is time consuming as all the wires have to be adjusted ( double the number of bulbs ). It was better the wires to be inside of the base & only 1 meter outside for adjusting. Also 2 very small screw which holds the bulbs ( base of the bulb ) was not affixed which take a long time to be placed in & then fix the bulb. Our ceiling is 16 feet & we had to pay CAD 800,- for installation which took more than 6 hours. For ceilings up to 10 - 12 feet with less bulbs ( ours is 35 bulbs ) it takes less time .

Looks amazing & better than what I… Looks amazing & better than what I expected. Very good quality & good customer service.

Long lead times and lack of response Long lead times and when our new Halo Lights arrived the finish was really poor and not what we'd expect. Followed instructions to arrange a return and refund but not response. Chased after several and still no response after over a week. Really disappointing from what appears to be a well established company.