We ordered "custom sized " Haylen… We ordered "custom sized " Haylen lights. (4). Not only did they come a bit earlier than expected but were exactly what we wanted and were in perfect condition from shipping! Installed easily as per instructions and worked exactly as advertised. Highly recommend.

The Bailey light fitting I received had… The Bailey light fitting I received had unfortunately been machined incorrectly in the factory. Today a correctly machined fitting arrived...it did take a few weeks due to the factory being closed for holidays, but I do have to say that the customer service did keep me informed of their attempts to resolve the problem. The fitting itself is just stunning....it's a real centre-piece in my kitchen area. The quality is fine. Ordering from abroad is always a gamble, but I would say to prospective buyers don't be put off....hold out if there ever is a problem because it's worth it in the end.

Very responsive on inquiries and follow… Very responsive on inquiries and follow up on my recent order. I was able to get to a price that was favorable versus other companies. Instead of being handled by a bot I gained a follow up by a person who was on point with my needs and shortened my time to get an answer. Some bots can leave a buyer frustrated. Glad to see people interact and get inquiries answered expeditiously.

Chat with James he was extremely… Chat with James he was extremely helpful and friendly even though I was in hold for a long time but he got the exact installation video link for my light it was extremely helpful. The instruction that comes with the product or the instruction on the web site is useless. Thank you James for excellent customer service

The Lightness of Light Fantastic Modern Look, Lightness of chandelier. The negative point is the cost of it since it has a simple & prefabricated design which bring the production cost down a lot & the material is not expensive as well. Also the installation is time consuming as all the wires have to be adjusted ( double the number of bulbs ). It was better the wires to be inside of the base & only 1 meter outside for adjusting. Also 2 very small screw which holds the bulbs ( base of the bulb ) was not affixed which take a long time to be placed in & then fix the bulb. Our ceiling is 16 feet & we had to pay CAD 800,- for installation which took more than 6 hours. For ceilings up to 10 - 12 feet with less bulbs ( ours is 35 bulbs ) it takes less time .