Converting from Xfinity Home I wanted to start out with Self-monitoring with phone access to Arm/Disarm. Purchased the LTEM-PV and power cable. Watched their videos on how to disconnect previous provider's (Xfinity Home) communicator and how to connect the new LTEM-PV. Very easy to follow and complete. They activated the Total Connect 2.0 which gives me phone access. Everything working as planned! Support was Friendly, quick to respond with any information I asked, and walked me thru the activation. Highly recommend Alarm Grid....

Resolve my Panel/HomeKit issue Resolve my Panel/HomeKit issue. I had WiFi/HomeKit problems for sometime. I removed All my HomeKit items and restored everything but had some tech issues getting the panel reconnected to HomeKit. I sent Freddie a video of my failed attempts and he pointed out I was on the right track but missing 1 step. He provided walk-thru video via YouTube and I resolved the issue. I’ve had Alarm Grid for several years and this was the first time I needed to reach them for support and they came thru!

excellent information The tech was very patient with me and knew how to solve my problem. He explained what needed to be done and directed me on how to do it.

I am very pleased with Alarmgrid I am very pleased with Alarmgrid. Freddie spent over two hours with me and was very patient getting my new communicator activated. It turned out that my system had an old voice board and some bad wiring that was interfering with the system.

Highly recommended Highly recommended. I had some issues with my alarm system (not Alarm Grid related) and Brandon stuck with it and got my system up and running. Great customer service!! Thank you Brandon.