Horrible experience Horrible experience. The worst customer service I’ve ever gone through. The order was messed up several times by the sales rep. They purposefully changed products to raise prices. Luckily I caught it before it was too late and made them change it back.

Blinds.com "100% Satisfaction Guarantee" policy really works! I recently purchased a cellular shade for my bedroom from blinds.com. When they arrived, I realized I had ordered the wrong thickness. I called the company and they immediately stood by their free replacement policy. Within a week, a replacement shade arrived that was the correct thickness for my window.

Special alert requirement I think there should have been an alert notification that the shade required top mounting. My window was an arch window without any way to mount. It required a Palladian shelf which I had no idea what that was. I was anticipating using the inside sides for bracket placement. This delayed my hanging the shade for over a month.

Lauren Lauren, my customer rep, was very on-point to understand my concern and locate from an existing order of many units to the one unit with the issue. She helped me with the exchange smoothly, and was very patient and easy to talk to throughout the process.

Fine product I'd give the product 5 stars (after 1 month). Since you ask about overall experience, there was a disappointingly long time between a "your blinds are being made" email (I only bought four blinds) and shipping, and delivery was later than projected at time of purchase.