Ordered parts almost two weeks ago and… Ordered parts almost two weeks ago and they are in “awaiting shipment “ status without any communications on why delayed or when they are expected to be shipped! Very disappointed in the service received

The rehanding instructions The rehanding instructions were very vague and hard to follow. Took several hours of trial and error to complete. Lock itself seems to be quality made.

Very easy to install and arrived when… Very easy to install and arrived when expected. I'm very pleased with this order and I saved lots of money doing this my self instead of have a lock Smith doing it for me. Again I pay for expedited shipping and received my order as expected and the mesuments was on point for my door just make sure you answered the questions they ask you about the door and how you want your handle and lock positioned. I would recommend this company. Did not have to contact customer support because everything was on point and had no issues installing the lock and I have no locksmiths experience. That's how easy it is to install and have a feeling of great security. Thank you...

Very poor service We placed an order for an item that showed available. After 3 weeks and 3 phone calls I finally got an answer that the item was discontinued and we got a refund however we had lost all that time waiting. Extremely poor customer service!

Ordered item on 19 Dec Ordered item on 19 Dec. No update other than “awaiting shipment” as of 20 Dec. I have called numerous times and left messages and no return calls. I have also emailed numerous times also no response. I paid extra for shipment.