Excellent customer service! I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!

I am a independent security installing… I am a independent security installing dealer and I have used Alarm.com since 2006. I believe the majority of the complaints people have posted here is NOT with the Alarm.com service but with the security service provider/ installer. The service when installed correctly by a professional will work. I have noticed a few problems with the earlier doorbell cameras and wifi range issues. But overall they provide a service and it works great when installed properly.

Outstanding communication Alarm.com was not the cause of my troubles but they were a part of the solution! The emailed response to my issue showed genuine concern as well as an understanding of the problem. Through this response I was able to resolve the issue. It would be great if I could receive the same service from the security company that is supposed to be protecting my family.

I have alarm.com systems in both my… I have alarm.com systems in both my Florida and lake house residences. I feel very confident in the security monitoring coverage at both locations. I can’t say enough in support of Alarm.com and if allowed I would give more than 5 stars ratings

Caution If Using Alarm.com A word of caution to those intending to use Alarm.com or continue using there services. Despite many efforts to portray the company as customer service focused it is apparent that they use there service providers as shields between them and the end users. As a case in point in Australia they use the 3g network to allow app communication with the home system and the 3g system is being shutdown in 2024. Alarm.com is charging through their service provider over $800 AUD to move to a 4g system. I tried to discuss this with Alarm.com but they continually feed you back to their service provider and refuse to engage with the end customer. I also found out that Alarm.com suggested in strong terms to the service provider that they should find an economic solution with me or they would suggest I go to another Alarm.com provider. This attitude shows a complete disregard for normal business, except for some rather “sharp” business practice that I would not expect from a global company. It should also be noted that standard 4g communications modules cost in the range of $20 AUD to $250 AUD. The Alarm.com cost looks to be excessive or just plain profiteering. Update: Well I received feedback from alarm.com where they again “threw” my service provider under the bus. They stated that they do not control the pricing except that the module comes from them. The service provider is installing at zero cost so the only person profiteering is alarm.com. If this is the model they want to pursue then they need to remove any reference to “customer service” from their website. As always they only give an email contact for them to facilitate contact with the service provider.