I am a independent security installing… I am a independent security installing dealer and I have used Alarm.com since 2006. I believe the majority of the complaints people have posted here is NOT with the Alarm.com service but with the security service provider/ installer. The service when installed correctly by a professional will work. I have noticed a few problems with the earlier doorbell cameras and wifi range issues. But overall they provide a service and it works great when installed properly.

Joined Dec 4th 2017 Joined Dec 4th 2017, due to faulty cheap cameras they sell and have installed my video clip quota of a 1000 was reached in less than 2 days, unable to adjust and fix. Have to wait another week or two for two more new camera replacements, now they have shut my security system down till Jan 4th and its their faulty equipment that caused the issue. Definitely not recommended to sign with them, am looking for other options now. Their ad for their product is a lie and a scam, they steal your money and run.

The real problem I’ve read four of the poorly rated reviews and it sounds like the majority of people are upset with a company that installed it and the customer service they provide. alarm.com sells the equipment to the company that installs it they’re not responsible for the installation. I find as a tech they provided great support for their products and often (not always) the issue is due to improper installation not faulty equipment. I will agree the doorbell has some issues.

You tech person patiently walked me… You tech person patiently walked me through my issue and was extremely friendly and helpful. I've had to call Tech Support several times and always find your employees communicate very well and are very helpful. Keep it up.

Excellent customer service! I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!