Unreliable Alarm System … This has to be the most unreliable system that I have owned. I purchased the Alarm.com system through AAA Smart home approximately 15 months ago. I have spoken to support which has not been any support at all, and I’m finally fed up and changing. The cameras rarely work and the troubleshooting feature doesn’t do much either. Avoid and explore or systems. Make sure that whatever system that you purchase is not supported by Alarm.com

Does not actually provide security Does not actually provide security. The systems are cheap, and when they fail to perform basic functions, the company hides behind long term contracts to keep you paying monthly. Very frustrating, have tried many times to cancel or get something that works...countless hours testing my patience with customer service, tech support, and upper management. Can't wait until my contract is expired so I can get away from this company.

Alarm.com saved my house & my dogsminutes Nobody was home when my house caught on fire in my son's room. However, the smoke detector in his room went off. The smoke detector was tied into my Alarm.com system. The Alarm.com system automatically alerted the local fire department even though the alarm system was off at the time. The fire department arrived within 5 minutes. They said the house was minutes away from being fully engulfed. I'm so thankful for my Alarm.com system. It saved my house and my 3 dogs who were all inside. I shudder to think what might have happened if my son was in his room or if I didn't have the system in place. Thank you!!

I am a independent security installing… I am a independent security installing dealer and I have used Alarm.com since 2006. I believe the majority of the complaints people have posted here is NOT with the Alarm.com service but with the security service provider/ installer. The service when installed correctly by a professional will work. I have noticed a few problems with the earlier doorbell cameras and wifi range issues. But overall they provide a service and it works great when installed properly.

I am disgusted with this app I am disgusted with this app, The alarm company I subscribe to claims it's a great app, easy to use, reliable, in other words, the greatest thing since peanut butter. I disagree, I have a house and an extra building in the backyard, both wired for alarm monitoring. I say "wired" but actually the alarm company recently "upgraded" the system to all wireless sensors. In any event the resulting system now depends on alarm.com for arming/disarming, etc. The screen layout is great, but trouble is the system itself lags and frequently errors out, leaving you to start over. Annoying.