wowww 1 month later ship from china… wowww 1 month later ship from china wowwwwwwwwww.

Customer Service Non-Existent We ordered two smoke and carbon monoxide detectors (built-in) that worked fine for a few months. All of a sudden, the two started going off randomly and would also go off during the early hours of the morning. You can imagine waking up to them both going off at 3am! I contacted X-Sense directly for advice, as i cannot turn them off without permanently deactivating them. It's been two weeks, and we still haven't heard back from them. It was quite urgent as they kept going off all day and night randomly. I cannot honestly recommend X-Sense as the customer service is non-existent, and the products, well, what can I say.

Purchased a carbon monoxide/smoke… Purchased a carbon monoxide/smoke detector after five months battery is now flat, contacted x sense and despite a commitment stated on their literature to respond I am still waiting.

Good Smoke Alarms With Plenty of App Features We recently bought eight X-Sense XS01-WT smart smoke detectors & three of them have gone offline which should not be a problem. However, after going offline they have failed to reconnect to the router. Customer services did respond very quickly with advice on how to reset them & one detector did get back online but the other two won't & they don't respond to the button presses & beeps outlined in the guidance. UPDATE:The instructions were quite poor & didn't cover what to do if they went offline. Eventually I found, by trial & error, that if they go offline all that's needed to bring them back online is to press the test button for a second. The unit then goes back online & sends a notification to my phone.

Dispatched from China so import taxes apply Order placed on the German website and payed in Euro. Claimed delivery time of couple of days, while in fact it is dispatched after one week from freaking China and I will probably have to wait weeks before delivered. This will add VAT and a handling fee when it is delivered, increasing the price with 40%. Complete rip off as the website clearly has the intention to hide this from the customers.