Ordered a Toro Leaf Blower/Vac and… Ordered a Toro Leaf Blower/Vac and delivery was in 3 days when 4-7 business days are quoted for free shipping. Very satisfied!

Rosanna exceeded my expectation for Customer Service I recently contacted P.E.D. Customer Service and had the pleasure of dealing with Rosanna who when out of her way to assist me with the shipping logistics of an item I had just purchased. I can't say enough good things about the professionalism and promptness Rosanna gave me regarding my purchase. I hope PED management acknowledges how valuable she is, she's a keeper. Thank you, J. Mc

Terrible delivery experience. Beware of the fine print! This company has terrible customer service. Their carrier was worse than they were. I ordered a generator. The carrier contacted me to deliver between 4 and 6 pm but dropped in the street in front of my house in a cul-de-sac at 10am in the morning. The customer support person was rude and hung up on me. When I called Power Equipment Direct customer service they offered no support. Beware of the fine print. Curb side drop off a piece of equipment that is hundreds of pounds should not be in small print. Terrible experience. I will never buy from them again.

Seems to me they are scoundrels Seems to me they are scoundrels, I ordered a $6,388 generator kit, they decided to ship only part of the kit leaving out the base. They decided to charge me the full amount of the kit, and told me the base would be shipped 2.5 months later. I told them they had not right to do that, I cannot have a 400lb generator sitting around and I cannot do anything without the base, cancel the order. I am still waiting on the credit to my account and filed a dispute with the credit card company. They were very fast to charge the full amount for a partial shipment. Buy from someone else.

CONSUMER BEWARE we had had a terrible experience with this company. we feel we were purposely misled on shipping times, and would have never ordered from this company had we known that the product would not arrive for as long as a month or later, since they inform us AFTER the order was funded, that they do not even have the item in stock. Additionally, we were treated rudely by one of their staff when we tried to resolve the issue. they offered no resolution, and made no effort to make it right.