Our custom log home now has a custom security system!! We checked several security providers, from the largest to some small, local providers, however in reviewing customer comments on line, regarding FrontLine, we made the decision to contact them. From the initial contact to installation, the process was very smooth, low pressure and we could not be more pleased with the results. Our "cabin" is a get-a-way haven, so we are not on site full-time, (yet) and this system has given us peace of mind, knowing we are able to monitor and adjust the system either with the smart phone or lap top, remotely. As a retired commercial insurance agent, we really appreciate the full support that FrontLine provides, and highly recommend them to anyone looking for a great organization to work with.

Very professional in sales, good equipment, reasonable moitoring rates. These guys are pretty good. Initially I thought self installation might be a challenge. It turned out to be very easy. When I did have questions (regarding sensor mounting), which were very few, the phone support team knew right away how to help, and provided simple solutions immediately. Entire setup took one hour including system initialization over the phone. Since the initial setup (almost 2 months ago), no false alarms, no problems. A couple of days ago, I did have an issue where we could not arm/ disarm the system remotely (mobile app/ website). Frontpoint was already aware of the problem when I called, and had the issue addressed within a couple of hours. Let me know if you want a referral.

It was a very good experience for this customer. I was able to contact the Frontpoint representative quickly and he was very helpful. We tried to fix the faulty door alarm but could not repair it. He told me that he would send a replacement by FedEx shortly and was very friendly and courteous.

The worst customer service i have had… The worst customer service i have had with a security company. I have tried canceling multiple times with them and spent hours on the phone and yet my account still gets charged. Do not give this business your information or money! The only easy thing it seems is to get roped in

Not using the system due to false alarms We have stopped using the system as we have followed directions for the motion sensor problem without success. It is upsetting to get calls about the alarm going off and it's always a malfunction. So the last two times we've just told them to ignore it. If it was a real break-in we would assume it was another false alarm. Nice people to deal with but a faulty system.