Good Customer Service but, missing features I had with LifeShield UPDATED: Sorry, I thought I was prompted to review my security system which is FrontPoint. As far as the site is concerned, it was informative and confirmed what I was hearing about FrontPoint... ============================== Switched from LifeShield to FrontPoint because I wanted a cellular based system and LifeShield's cellular module was out of stock for several months. I also wasn't thrilled their customer service. Interacting with the sales rep Alyssa over email was efficient and worked with my busy schedule. I like the fact I was able to talk to her on the phone after 6:00 p.m. PST to finalize the deal. The price was pretty good, a whole cellular based system for little more than half it would have costed me to get the cellular module from LifeShield. Setup was super simple but, couldn't call to activate late on a Sunday afternoon because the activation folks had gone home by 6:00 p.m. PST. Had to call them when I got home from work the following evening to activate. The sensors are easy to install and you can rename them to anything you want like "front door" or "kitchen window." I also got the smoke/fire sensor for added protection and the little remote so I can easily arm the alarm from another location. You can monitor and configure the alarm online which is nice and there are apps for both Android and iOS. Though I happy with the system for the most part and feel more secure because it is a cellular based system, there are a few features I missed that I had with LifeShield. I felt the console for the Lifeshield system to be more intuitive with buttons that said Away, Stay, and Instant. With Frontpoint, you have separate buttons for motion detectors and the door/window sensors. It didn't take too long to read the instructions but, hitting the door/windows button twice to arm the system with no entry delay is not intuitive at all. You can't arm the system instantly, it will always take 30 to 60 seconds for the alarm to arm. The customer service rep I communicated with said there is no way to instant arm the system. With LifeShield and the ADT system I used a long time ago both had the ability to instant arm the alarm. Lifeshield has a built-in answering machine and cordless phone that also served as a second console. That was really convenient and a very slick feature. It was nice having the cordless phone/console upstairs and being able to instant arm the alarm. This comes included with the system whereas you have to purchase an additional console from Lifeshield. However, I'm still glad I switched due to FrontPoint's much better customer service. I just feel they are much more responsive and courteous.

Wow. This Makes it Easier. I have been looking around for a home security system and found myself putting it off due to all of the searching involved. I really enjoy the snapshot comparison feature on this website. It saves me a lot of time and I feel good seeing the ratings and reviews on one page. I like that I can sit on this one page and make all of my calls for quotes. There's also a lot of other information about what's new in the home security industry, so I can do my own home assessment and be much more involved in the decision making process. I'll recommend it to my friends.

No need to scrutinize any other alarm company - FrontPoint is it! After years of really bad service from several companies and changes in our phone service in our house, we have finally come across a company that not only provides peace of mind in terms of securing your property, but also provides excellent customer service, which is a rarity these days. The Front Point system arrives within a very short time of ordering it and is easy to install. Although at first you may be wary of "installing" your own alarm system - there really is nothing to it. The only time that you may encounter any level of frustration is if you happen to have very decorative doors or door frames that make the positioning of the stick-on sensors difficult. There is always the option of going the drill-in route - which I ended up doing - and is very straight forward. Whatever your concerns, you can be sure that you are merely a phone call away from having a problem resolved. I have NEVER been put on hold, nor waited for more than a few seconds to have someone answer my call. Each time I was treated with respect, understanding, courtesy and just plain friendliness. The employees answering the phones are extremely knowledgeable about their products. All of their products are 100% satisfaction guaranteed. The Front Point products are completely wireless and enable the monitoring center and you to keep tabs on your property 100% of the time if you so choose. Don't waste your time calling the other companies who have to send someone to you (you might wait forever) and who are understaffed and underbrained (you will wait forever). Front Point is really the way to go!

Simple, effective,easy to use. It took me less than 10 minutes to install. Set up with your tech on the phone was simple, testing each opening, simple walk thru of arming and disarming. It works like a charm, we had never had an alarm system in48 years of marriage. We were a bit intimidated prior to purchase,it was easy- no sweat. Thanks

All the info I needed on 1 site ! I was dreading shopping around for a alarm systems , With all the comparing and searching the web to find the one that best suited my family. Then I ran across this site, I mean how much easier could it be. It not only has Top 5 Home Security Company Picks, It make sure they were in my home town, I was so pleased and had no problem comparing and choosing my home security system , Quick & easy with all the information in one place, Brilliant !