23 years with this company (previously westinghouse) and I'm just fed up The technicians are poorly trained, and take hours to fiddle around and finally admit they don't know how to fix something. Second technician broke a parking gadget in my garage, moved stuff without permission, didn't fix the problem. Third tech fixed the problem, but declared my broken gadget "fixed" and now I have to fight the company for reimbursement. Terrible service, no refund/credit for my inconvenience (five + hours total) and broken parking gadget.

Technician never arrived to the appointment I waited for 4 hrs as they told me to wait for the appt from protection one and the technician never arrived. I called them and they said the tech arrived but he did not knock the door neither ring the door bell. How was I supposed to know he was there? I also checked through the windows constantly and I never saw the technician.

Terrible Communication, Billing Stupidity I had service at my former home with Protection 1 and the new owner took over the contract and service. I get a call once a week (for months on end now) no matter how often I tell Protection 1 this and they keep trying to bill me and call and email me about interruptions in service. I have spoken over and over to staff on the phone about this but everyone there isn't competent enough to correct the issue. Don't use this service.

This company makes it IMPOSSIBLE to… This company makes it IMPOSSIBLE to cancel. They do not let you cancel online and they make up ridiculous rules that impede your ability to cancel their services. I sold my house over a year ago and moved across country I have been trying to cancel the service for months. I they kept denying my attempt due to, "requiring further identification" or "word passcode needs to be reset" there is always a reason why i couldn't cancel. in total since i stopped using their service they charged me an additional $865.76! I had to go through my bank and stop them from charging me further.

DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.