Bad decision System was installed about a month ago. It has not worked reliably since installation. Had to wait over a week for service call...yet when I signed the contract the tech was here in an hour to install an activate. Obviously a sales oriented company, not service.

This has been the worst experience We have not received much help in setting up our alarm system and the first time around it didn't work. The second time we haven't received all of our equipment and personally I really miss my old alarm company. This one has not protected me at all for the month of October.

23 years with this company (previously westinghouse) and I'm just fed up The technicians are poorly trained, and take hours to fiddle around and finally admit they don't know how to fix something. Second technician broke a parking gadget in my garage, moved stuff without permission, didn't fix the problem. Third tech fixed the problem, but declared my broken gadget "fixed" and now I have to fight the company for reimbursement. Terrible service, no refund/credit for my inconvenience (five + hours total) and broken parking gadget.

no integrity Phone reps promise but do not deliver. found out after 16 years of payments that my alarm was not actually being monitored called to cancel service and was assured my equipment was under warranty but they wouldn' fix it and required a discounted purchase of a new system

Terrible Communication, Billing Stupidity I had service at my former home with Protection 1 and the new owner took over the contract and service. I get a call once a week (for months on end now) no matter how often I tell Protection 1 this and they keep trying to bill me and call and email me about interruptions in service. I have spoken over and over to staff on the phone about this but everyone there isn't competent enough to correct the issue. Don't use this service.