DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.

Wow such bad installation. Our tech never showed or called us to… Our tech never showed or called us to cancel. After spending over 2 hours getting transferred to different people we ended up rescheduling. Well he did show up today. The work was high schoolish at best. Where they ran the power cords into the house they left dime sized holes in the walls. They tore drywall away around one of the outlets leaving a quarter inch gash 1 inch long next to the outlet. We have been customers for 9 years. Now i have to fix their incredibly bad work myself. I would call and cancel but after reading other reviews this unprofessional company will just take more money. Please dont use this company. Save your time your money and your house.

Terrible customer service We recently bought a house in NOLA. The previous owners used Protect 1 so I attempted to use them as well. I contacted one of their customer service agents, who noted that the previous owners names were on their records. After keeping me on hold, he came back and noted that the person who the seller dealt with messed up and scheduled to hook up their new home didn't removed the old home. OK. So several weeks later I call back to schedule installation and they refuse! Seems that the first agent I talked with never corrected the problem. Agent number 2 I dealt with refused to deal with me and was rude. I only gave them one star because this doesn't allow zero stars. Terrible customer service, stay away.

Scammers! Beware of Dishonesty!! Scammers, dishonest and horrible customer service! I fulfilled my requirement as a customer (after months of horrible service and false alarms with their equipment), returned my equipment to them which delivered to their facility on Aug 2. I thought I was finally done but no. They sent me a bill for $718 two months later claiming my equipment had not delivered and they can't find it!! SCAMMERS! I opened a case with BBB but they are not responding! Horrible, run from this company!!

Technician never arrived to the appointment I waited for 4 hrs as they told me to wait for the appt from protection one and the technician never arrived. I called them and they said the tech arrived but he did not knock the door neither ring the door bell. How was I supposed to know he was there? I also checked through the windows constantly and I never saw the technician.