Not good for small business start ups… Not good for small business start ups that have not yet launched or experience delays in launching. The PCI verification is impossible in this situation and yet they will charge $74.99/moth taken directly from your bank account. You cannot manage your account online. No human being comes to the phone save the “Calling Service who are mere note takers. Because they set up your account linked to your bank account you cannot easily remove their tentacles from your bank account.

Horrible Customer Service & Business Practices Run As Fast As You Can!! I am writing to express my severe dissatisfaction with Staxx's handling of a critical financial error and the unacceptable level of customer service provided. An incorrect EIN led to the wrongful withholding of $6,388 from our funds, a mistake that demands immediate correction through your action, not merely by contacting the IRS as incorrectly advised by your team. The necessity for Staxx to amend this via IRS Form 945 and to process a corrected 1099 form underscores the critical role you play in resolving this error. This issue is compounded by the abysmal customer support experience. The absence of accessible, live support and the delayed, unhelpful email communication reflect a gross negligence towards customer care. This approach not only hinders timely resolution of urgent issues but also showcases a stark disregard for the impact on businesses relying on your services. Moreover, the experience of escalating fees without transparent communication further exemplifies the lack of respect for client relationships post-sale. This, combined with the inability to address critical financial discrepancies promptly, is unacceptable. Immediate demands include: Correct the EIN error and ensure the $6,388 is refunded promptly. Overhaul your customer service protocols to provide immediate, effective support. Conduct a transparent review and refund of unjustified fees. The resolution of these issues is non-negotiable. Staxx's failure to provide adequate support and manage financial transactions responsibly compels me to take further action if not addressed. The importance of rectifying this situation cannot be overstated, as it affects not only our business but the trust in your services.

To be honest I had a small hitch trying… To be honest I had a small hitch trying to get things rolling with my POS, but Zach helped answer everything I asked and was very knowledgeable and clear with his answers. I feel 100% confident he could help me or others with all other future problems. We spent a lot of time together and anything he did not know he found out and got back to me very quickly.

They are Awesome They are Awesome! It has been over 1 year with Payment Depot. They have pretty clear statements and communications. There has been a couple of hiccups but who doesn't have them. They resolved the hiccups with their awesome customer service. We used their portal for online and mobile transaction and their traditional table top terminal for in office transactions. They make us look awesome with the different tech for a dental office. The membership fee lowers our month cost for taking credit cards If you average the fees, it averages around 2% less then the 3 and 3.5% flat rates.

Can you be a fan of a credit card processor? I had an honestly great experience getting set up and over the first couple months working with Payment Depot so far. Our account manager Rebecca reached out early and helped through the setup process. We've changed credit card processors a few times in the last several years. It's not enjoyable, but Payment Depot made it as painless as I've ever experienced or could reasonably expect. Their rates are substantially lower than any of our previous vendors, and they charge the fees in the most transparent way I've seen. It makes accounting for the fees upfront, and logging them on the backend easier. It saves us extra work we didn't really think about before. All around making the switch to Payment Depot has been a huge plus for us.