Blake Wade
GBAll of my questions were answered… All of my questions were answered during the business review. I am already happy with the capabilities of the samsara dashboard and camera system. I'm glad that we will be able to integrate multiple cameras into the gateways now.
Dean Jones
CACustomer Service Lacks Great customer service when you do the demos and great sales pitch. Once you've signed up you get absolutely no response from anyone for any further help unless you want to order something. Good luck trying to return a wrong product - DO NOT RECOMMEND!!
Golden Way Trucking
GBCharged $27k after termination Samsara is very good at technology, but extremely poor at customer services. Before you sign - they are the nicest. After you sign the contract - expect MONTHS until your request/issue is solved. We had a renewal in January, and I had some issues that had to be fixed. I was promised someone would call me, but 3 months later - we just moved to another carrier. No one has reached out as of today. And I emailed Samsara every week! They kept on charging now, even if we no longer use their services - $27k !!! Unbelievable. They shouldn't be allowed to do business in the United States.
Josh Thomas
GBHighly regret involving them in our… Highly regret involving them in our provider search. Once we politely declined their service and went with another provider, they wouldn't stop calling us. They kept asking about our needs like this was the first time they contacted us. They called 10s of times waste peoples time and asking around for different decision makers. Since they had some info on our company they were able to get reception fairly easily. I told them if they called again I would leave a scathing review online, but they keep calling. Save yourself thousands in lost man hours and don't even let them in the door.
Fiore
GBCustomer Service Customer Service! For us nothing is more important than good customer service. This is why we switched to Samsara. Out previous Telematics provider had terrible support after the sale. Samsara has shown us amazing support throughout the entire process.