I would have rated them 5 stars except … I would have rated them 5 stars except no one has ever checked back with us to see if everything turned out good. There would be a couple of minor finishing touches to touch up, but when the carpet layers finished, they left and that was the end of any communication.

Do more research next time Salesman was friendly and knowledgeable on products. Gave good advice on what to use. The installation of the flooring went good and looks nice. The transition pieces were not ordered and took an extra month for them. The base boards had to be redone. I paid to have them removed and reinstalled. After removing them they were no good. Not their fault. I bought new ones for them to install. They looked terrible, did not angle the corners. When I asked why ,they said that is not standard practice. That's funny because the old ones were and so is the rest of the house. They were replaced at there cost. The installation was contracted out and not done by carpet one employees. At one point I was told I had to contact the subcontractor, I did it once. The next time I said I am paying carpet one, you set it up and get back to me. Would I use Carpet One again??? Even though everything turned out good in the end, I would do more research on other companies before going back.

Jessica went the extra mile We got the overall look for the kitchen in just an hour together at Carpet One and I used that 3-d design as I planned the house. Over the following months. we worked by email (I live 220 miles away) and she was so accommodating, offering options as price vs. features had me vacillating back and forth. Bottom line, Jessica was so professional and I am so excited about the results for the hub of the home. Plus my laundry room is going to be so efficient and beautiful, thanks to her eye and attention to detail.

Snafu with great end results... We just recently purchased flooring for entire basement. We chose LVT to meet our budget and needs for durability. Our salesman was very prompt, cordial, respectful and expidited the ordering and scheduling for install. However, after installers removed entire family room discovered a problem with door jams and baseboard that was not detected when sold to us. The installer first said we could replace all door jams and wider baseboards but that added to a great expense of labor and material that we did not feel comfortable with. The store managers were very prompt in coming out and helped us access the solution and we did have them install the hard surface we had bought but unfortunately for us, we had to buy new baseboards, paint and install ourselves. We were very happy with the installers. They arrived at 8:00 and worked not stop. I really appreciated the care they showed for our home. The end result was beautiful!

Coretex vinyl planks We were very happy with our salesperson, Justin Coleman. He was very knowledgeable in helping us choose our flooring. We are very happy with it. Still waiting for the letter and the best way to clean and the coupon for the product recommended for cleaning.