Good Selection and Sales but install experience leaves a lot to be desired First I'll start with their installers are sub-contractors, so they are not directly to blame, however, here's the story. We bought an entire house of flooring from them and the install. the carpet install went well enough but they only worked half days so the install took two days instead of one. The entire first floor was to be Vinyl Plank and was too take three days to complete. The day before they were supposed to start and we had cleared most of our stuff out, they called and said they couldn't keep their schedule and needed to bump us a week. So we had to wait a week. The day the installer was supposed to come to start they missed the two hour window by an hour and a half. When they finally arrived they said they would try and get the job done in 4 days not three. It ended up taking 5 days. Throughout the process I have been trying to get a hold of the sales person we worked with about minor issues and the lateness but they have never returned my phone calls. I have a few minor issues with the carpet install (loose in places) the Vinyl Plank looks great but should never have taken as long as it did. We need trim to match but I am considering going elsewhere to buy it because of how poorly they managed their subcontractors

Disinterest in sale Carpet was purchased and installed on stairway. Nice job and good product. Floor was measured for estimate to replace in basement prior to purchase. I contacted Carpet One and inquired about the delay and was told I would be contacted which did not happen. My guess is we were not important enough.

Very happy! My decorator steered me to Franklin Tile and Carpet One. Bernie was very helpful in keeping the cost reasonable, but choosing good looking carpets. The installers were extremely professional and very neat. They did a great job and we are thrilled with our new carpet. We can't wait to do our bathrooms over and will certainly be using Franklin Tile and Carpet One as they have in extensive selection of both trendy and timeless tile.

What a wonderful business that doesn't settle! Franklin Tile & Carpet is a fabulous company to work with in every way. They are perfectionists in the quality of their work, reasonably priced and family owned. We had a small glitch in our installation and the owner himself was here within 15 minutes to resolve- based on a question- no need for complaining, confrontation or stress. We'll never work with anyone else!

Sold us floor but it didn't come with transition strip. We purchased floor, it was delayed, once installed the brand (armstrong) didn't come with transition strip to hallway hardwood. What they installed broke, called to have replaced then we were told the company didn't make it. Very frustrated, staff didn't retu r n our calls. We finally went on youtube and find someone who made his own. Thats what we did. We have a 5 ft transition and they came and measured, they knew we needed it but never informed us, and tried to get by with a plastic strip!