Highly recommend Warren has been our go to guy for years. We have never been disappointed with the quality of the carpet. He has great guys that install it. Very professional and polite. We have had our residence and several commercial places done for us.

Friendly Staff! The staff at Warren's Carpet were very friendly and tried to be accomodating. I think our floor was installed by an independent contractor who was also very nice. When some problems arose with the installation, the contractor promised to return on two occasions and never did. After contacting Warren's, the work was finally finished by a Warren's employee. I felt that, when I had complaints, someone from Warren's (probably Warren) should have come to my house and look at the problems. We love the flooring we selected and feel the price was fair for the work done.

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Salesman and carpet are awesome, install had some issues. Our salesman, the carpet and the price were great. I was upset with the installation as they only sent 1 guy and we had a huge carpet that was 15 ft wide and needed to go to a 2nd floor. What were they thinking? Needless to say my husband helped the guy but having had rotator cuff surgery and herniated discs in his back I was happy he only ended up being sore as opposed to major problems.Also, someone didn't quite measure accuratley and our closets weren't carpeted as expected. Makes me not so sure I would do bussiness there again.

Worse customer service.beware of owner, he's a liar. We have a restaurant business. We wanted to fix the floor and we wanted to go with a company so we will have decent installation. Dining room came out fine . Kitchen linoleum was left with bubbles. Men bathroom not leveled and the hallway is the biggest part. One tile is broken . Finishing not professional and all our customers can see the difference . Now everybody know about the source of this bad work. The installer they sent , all we heard from him were F words on a daily basis. He never stopped from using this word . The owner Warren promised us to send the installer to fix the hallway and the bubble nobody showed up. He told us 3 times he is going to send somebody or he is coming at 3 o'clock to check the floor, he hold us every time without any excuse and he ended up being a liar . I took pictures and ready to take them to court because the job they did is not worse the big amount of money I paid And the linoleum I ordered was different than the one they installed but I had to take it because of them taking at least 5 more days to get the right one. Now everybody should know with who u will be dealing . My friend wanted to go with them for her kitchen floor because she lives in north tonawanda , she changed her mind and she was aware of their bad customer service.