Material good, installers very poor I was very pleased with the purchase of carpet and floor tiles. The sales reps and Ken, who measured and checked the work were professional and courteous. The men who installed the floor tiles were very good. However, the carpet installers piled up my furniture and house plants on the deck and in the bathroom. (Pictures available) When my daughter questioned the items on the deck the installer told her I had said it was okay to put them out there. This is untrue. I was unaware they had done this until much later when I complained to them about the way they had stacked the furniture on top of each other and saw my houseplants wilting in the sun.. Just this week I found some gouges in my grandmother's secretary (circa 1935) which had been jammed into a bathroom. The damage was small but the manner in which the installers did their work and their attitude were very poor. However the lie about my giving permission to cram everything on the deck was unforgivable.

Fantastic service From the beginning of our search for the perfect carpeting for our master bedroom to the final installation this was a great experience. Thank you to all of the staff at Carpet One!

Best place to purchase carpet in the Bay Area! Carpet One really is the best place to buy carpet. We are always happy with the expert service they provide.

Good experience It took me a while to select carpet but the sales team was helpful, providing samples and suggestions. Carpet was installed and it looks great. I had a concern about a seam and the installers were back doing everything they could to ensure my experience was positive.

Excellent product Carpet One went out of their way to find the right carpet for my home. I went in there with ideas and came out with a better solution. The measuring went quickly and installation on schedule. Was concerned with how carpet met hardwood and they came up with a solution that worked. Suggested a new vacuum, but that wasn't a problem.