Jim has been most helpful in answering… Jim has been most helpful in answering questions, and providing a discount code. Last year, or whenever I first ordered, it was fantastic to get a full refund on the small triangular model when I found I couldn't lock my bike to itself, and free shipping both ways. Thank you Jim, and brother!

Maybe their product is ok but I never… Maybe their product is ok but I never received it - they couldn't write address properly so it was sent back after I managed to pay custom fees. They didn't show much interest in making this right, sometimes they would respond to the email with few days delay which was annoying. This made me ask for a refund and they didn't refund E 30 for shipment which they made the error on in the first place!

Stainless Steel Clip Mount /Bumper upgrade suggions felt like your representative was… I felt like your representative was very receptive to me with respect to my concern regarding the "rubber bumper stops" that fell off on the "stainless steel plate" material of the mounting clip. Apparently, the adhesive that was used for your previous "plastic" clip mount, adhered far better than the stainless steel material. I'd suggest having small stainless steel screws/locking nuts adhering the bumper stops to the stainless steel mounting clips. As a matter of fact, that's exactly what I plan to do with my "new" bumpers I received. Again, your customer service was well received, and did not go unnoticed. Many thanks

This was my second purchase of a TiGr… This was my second purchase of a TiGr bike lock, replacing a stolen ebike (when I did not use the lock, alas). Only disappointment was not being able to get the replacement as Titanium, but so goes the world. Purchase was clear, came on time, well packaged, and with central key registration function.

The keyhole requires frequent flushing… The keyhole requires frequent flushing with lubricant to allow the key to be fully inserted. As a theft discouraging device, though, it is great! My real complaint is with places that do not provide a way to properly anchor the locked bike.