I didn't expect that the team had to… I didn't expect that the team had to assemble from different locations. This caused a problem because the truck driver came on time but then we had to wait another 30min for the other two movers before we could begin loading the truck, even though the move technically began when the truck driver arrived. I could see this being a big problem if for example it was the other way around. I think at least bellhop should let customers know that the entire team will arrive in separate components.

On-time and on-point On-time and on-point! Hands down the best service. These guys were polite, very quick, and exceeded my expectations. Process was simple too.

This was the most confusing and… This was the most confusing and frustrating moving experience. The moving subcontractor did a great job with the move itself, but the billing process through Bellhops is a nightmare. We were quoted $1100. Went over by 30 minutes. Paid $1600 and were double charged another almost $1500. Bellhops and the subcontractors have been zero help in trying to resolve the issue. We finally had to file a dispute with our card company after almost 2 weeks of back and forth. We will contract directly with a mover next time. After seeing the company reply I wanted to clarify a couple of things: 1. Our estimate was for 4 hours and actual time spent (including the movers stopping for a break) was 4.5 hours. 2. We have never received a refund after calling 3 times and have finally decided to dispute the second charge.

Movers were great but concierge service spammy Movers were punctual and were very careful with our items. I appreciate the great attitude from them. What I didint like is continuing to get contacted by a concierge service I didn’t sign up for. I received multiple texts and although replied saying I I didn’t need the service, you guys continued reaching out. Very intrusive and spammy. That’s not ok to continue bothering a client in the midst of a move about a service the client rejected

Great experience! I had a great experience using Bellhop. Everyone was punctual and careful with my items. Abdinoor, KeShawn, Martin, and Robert did a wonderful job loading up the truck, and Jonathan, Raphael, and Jorge were quick and efficient on the other end when moving in. I'd recommend this service!