Extremely delayed shipment - bad communication I moved to Ottawa from LA on August 4, it's September 20th and my stuff still isn't here. At the beginning, the agent gave me a very rosy picture, my stuff would arrive within a couple of weeks. Now that they charged me in full, It's been extremely frustrating to get even an estimate of when my stuff will arrive. I've been living in an empty house for weeks and I have no idea when I will receive my belongings. I understand the pandemic would cause problems, as it did for so many businesses, but I wish they were at least honest with me so that I could've planned accordingly. I hate to be writing this before my experience is complete, but I've been waiting and waiting to receive my things and it's been almost 7 weeks.

Amazing-I would recommend this company to everyone! These guys were great to work with! My main focus is real estate and more than often clientele is interested in purchasing property over seas. A few of my personal clients needed advice on the best ways to ship furniture and belongings over seas without paying a crazy amount. I spent time doing some research and found Sunset some time ago. They helped facilitate and expedite some major moves for my clientele. I have had nothing but smooth experiences thus far. Their strengths are in their customer service and helping people find ways to budget their moves. Great Company!

Great communication for our international move (Brooklyn NY to London) We moved from Brooklyn NY to London. The packers were quick and efficient and got the job done for a two bedroom apartment in about 2 hours. When we finally got our stuff 4 months later due to shipping delays, two things broke, but they were quick to respond to the claim and I got the pay out quickly too. I would say the communication is fantastic and we were always kept up to date with the progress and received fast responses to our queries. Not to mention, this was one of the cheapest quotes we got so I would recommend them.

Toronto Made Easy These guys made our move possible! They helped my brother and I move out of our apartment into our new one Toronto. They even gave us all the boxes we needed at no charge. Once everything arrived nothing came in damaged, they made sure to take care of the paperwork details as well. When we started our search for moving out of the country we felt confused and overwhelmed. Working with Sunset made the whole ordeal feel much more manageable.

Great Customer Service Big Thanks to the staff for answering all my questions and not putting any pressure to book right away. They were calm, informative and we finally did chose them they delivered everything they promised. International moves are more than double of local no matter where you go. We're glad we took our time and found a place that knew the ins and outs of the job. Customer service was great and kept us informed during transit. In the end it worked out perfectly.