Extremely delayed shipment - bad communication I moved to Ottawa from LA on August 4, it's September 20th and my stuff still isn't here. At the beginning, the agent gave me a very rosy picture, my stuff would arrive within a couple of weeks. Now that they charged me in full, It's been extremely frustrating to get even an estimate of when my stuff will arrive. I've been living in an empty house for weeks and I have no idea when I will receive my belongings. I understand the pandemic would cause problems, as it did for so many businesses, but I wish they were at least honest with me so that I could've planned accordingly. I hate to be writing this before my experience is complete, but I've been waiting and waiting to receive my things and it's been almost 7 weeks.

Every last box arrived without damage. Started off not knowing much about international shipping and worrying about all the things that could go wrong. After dealing with Sunset I understand a lot more on the subject and now know that moving out of the country can be done without tons of stress involved. The staff here did a great job keeping us informed and updated. Both moving teams took full responsibility to make sure our possessions were well taken care of. Getting a two bedroom apartment to Australia seemed like such a difficult task. So much so that I was just considering selling everything but Sunset International gave me a lot of confidence over the phone and even more in person. Every last box arrived without damage. "

Excellent service When working with sunset, the staff made such an impression on me because of their positive and hardworking attitude from the start of the move to the end. They have a good team of people who go above and beyond. I say this because my girl owns a closet full of just shoes and bags and we also just purchased a brand new dresser for our room, it was packed so well and properly- not a single part damaged or broken!! Very impressive and thank you.

Big Moves and Great Company Big Moves It's No small ordeal handling an international move. I knew that going into my move and spent the extra time doing research because moving a two full bedroom apt from the states to canada isn't cheap either.Sunset Had us covered on all ends. They got the paper work in order for customs, labeled our boxes that we forgot to and organized all of our things to a T. with in just under a week we were unpacking with smiles and telling the movers which rooms to set th boxes in. Sounds too simple? It's only simple. It's only simple if you work with a good company got lucky and found sunset

Great Staff Sunset was great to work with. I'm not going to say my over seas move wasn't stressful because it was but they helped a lot with everything. It wouldn't have been possible without them. It was nice they were willing to just give me general info about international shipping and their practices without being lured into paying something right away. They let me take my time to decide and respected my wishes. I weighed out my options and in the end I'm happy I used them. It was nearly a month long shipping journey but I can say for certain they give you your money's worth in service.