Horrible experience and very bad… Horrible experience and very bad customer service. My name is Andreas Foerster, my delivery was supposed to arrive 4th of August and is getting finally 13th of February. During the process actually is a Company in Brazil handling all and they completly left me in the dark. It has been really horrible as also I have delt with 5 to 6 diferent people as they where leaving the Company. Don´t use this company.

Poor Organization Was not the original company that solicited for our move. The company had an undisclosed relationship with a 2nd part company that was not disclosed until a shipping contract was sent. The American movers did not properly pack a $2,700 television or a crate that was destroyed during the move. The Dutch movers (otherside) laughed at how terrible the crating and item packaging was. The moving coordinator failed to maintain and verify a checklist prior to the move of required documents. Thus a missing insurance document was never confirmed. I do have the original document, reason for loss of document is in dispute. For insurance claim (now based on mass rather than value) is for approximately $600 and was only offered with a Non-Disclosure Agreement.

Highly impressed and recommend Movers were on time, very pleasant and respectful of the items they were packing. When in doubt they asked me if an item was going or staying. Took great care packing everything especially the crystal items. One of them even found a pouch that my elderly mom hid behind her wall mirror with money and they immediately returned it to her. She didn’t recall that she had placed it there. Overall the experience went smoothly and I was highly impressed with how the job was completed!

Fine, but it could have been better Overall, everything was fine. Just a few remarks: the moving team was not wearing masks; the leader was not polite; I have been told that a container would be at my place to collect my stuff, but they ended up sending only a small truck.

Great overall experience Great overall experience. The coordination was executed diligently, packing, pick up, delivery and unpacking was all done very professionally and efficiently. Apart from a short delay, there was only one surprise parking fee, delivery of my furniture was 2 hours early and compiled without damages nor scratch marks in about 3 hours.