I used Value moving from NY to Fla I used Value moving from NY to Fla. overcharged for items that werent on the truck l, took 2 weeks to get it here, they used another company to get from one place to another. A lot of my glassware was broken & wanted to give me 60 cents per pound. Tried disputing overcharging nothing happened. Get another moving company this one is horrible

The proof is in the pudding The proof is in the pudding. While they are a “legit” company as in they are registered with the DOT, they are in violation of the DOT requirements on at least 6 counts. Trust pilot also had this to say at the top of their page on this company: “ We’ve detected a number of fake reviews for this company and we’ve removed them. If additional suspicious reviews are discovered on this profile, we’ll remove those too. If you believe a review is fake, you can flag it. We take the integrity of our platform very seriously, and wanted to let you know this company hasn’t been playing by the rules. When we uncover misuse, we take action and alert our community.” Which means they’ve been coming on here to write 5-star reviews to drown the real 1-star reviews. We luckily started to sense they were a scam after doing further research. They ask for a large deposit, they asked for the deposit to be paid cash or bank wire, (they didn’t want credit payments), they don’t have a real official name, like when they call or you call them it doesn’t pick up with an official name—they claim to be a moving company when they are a broker… they are required to have the moving companies they work with listed on their site and they don’t… and the list goes on. These are signs that you are working with shady ppl. We luckily backed out (they almost didn’t let us, but we figured if we took them to court their violations would be brought to light, so they let us cancel), they didn’t pay back our deposit of $1800+… we went with a legit company who quoted us higher but the deposit was only $150. That is a normal deposit. Anyway all that to say steer clear, they are shady. Update: funny they replied saying this wasn’t a genuine experience. Luckily I have all the communications recorded in a file with value added. I booked with them and then after paying the deposit (they only wanted cash wire or debit…) I never heard from them even tho we texted, emailed and called. They finally called us back after the no-cancellation window— suspicious? Yes. And then told us we can’t cancel. Until we insisted and shared all our attempts to contact without any reply.

DONT EVER CALL THIS COMPANY DONT EVER CALL THIS COMPANY. That’s all I can say. They will destroy your items and never show up when they say. They cracked our 10k hot tub and then said it was our fault for some reason

I would not recommend using this Broker… I would not recommend using this Broker for your move. They seem shady or at least not fully transparent. At one week out they called to review items and demanded an additional payment of $4000 to the original deposit we made though our items had barely changed. Then the movers showed up with no record of it, and no one from Value Add was available to speak. we never got our $4000 credited but the moving company itself- Brooklyn Moving did their job and delivered all items 2 months later. Just be careful if using a broker that you understand the terms.

0 Star Review Unfortunately there’s no option for 0 stars here. @Trustpilot you should completely remove this business from your site. There is absolutely no way any of these 5 Star reviews are anything but a fabrication of lies. We’ve unfortunately learned a very hard lesson on the trustworthiness of moving companies and brokers. The binding estimate that was supplied was under half of what was expected as payment on the moving date and the movers weren’t even able to collect all of our belongings included in the estimate. Being that we had to be out of our home on the day they arrived, and the movers had already completely loaded the truck, we couldn’t back out of our plans and we’re stuck with the bill. Yes, value added is a broker, but the movers that arrived on our scheduled date were a subcontractor to the subcontractor. This was not communicated to us or agreed upon in the contract that we originally signed. The guys that showed up arrived in a budget rental car most likely using illegal workers being paid next to nothing. As a normal human being I felt bad as the workers didn’t bring or have any water with them, which I graciously supplied, seeing they were struggling with the work. One of them didn’t even have shoes, and was wearing flip flops. The head of the crew had the audacity to ask me to tip the team after charging me an additional $7k on top of what we had originally been quoted. Keep this in mind as the type of companies that value added associates themselves with. I could honestly go on and on but I’ll save my input for higher visibility outlets. I will be filing complaints with the BBB, FMCSA, ATA and the Attorney Generals in multiple states to do whatever I can to put pressure for the revocation of licenses to operate. Edit: Our belongings still havent been delivered to our new home. Our first available move in date is 10/28. I’ll be updating my review as this progresses.