0 Star Review Unfortunately there’s no option for 0 stars here. @Trustpilot you should completely remove this business from your site. There is absolutely no way any of these 5 Star reviews are anything but a fabrication of lies. We’ve unfortunately learned a very hard lesson on the trustworthiness of moving companies and brokers. The binding estimate that was supplied was under half of what was expected as payment on the moving date and the movers weren’t even able to collect all of our belongings included in the estimate. Being that we had to be out of our home on the day they arrived, and the movers had already completely loaded the truck, we couldn’t back out of our plans and we’re stuck with the bill. Yes, value added is a broker, but the movers that arrived on our scheduled date were a subcontractor to the subcontractor. This was not communicated to us or agreed upon in the contract that we originally signed. The guys that showed up arrived in a budget rental car most likely using illegal workers being paid next to nothing. As a normal human being I felt bad as the workers didn’t bring or have any water with them, which I graciously supplied, seeing they were struggling with the work. One of them didn’t even have shoes, and was wearing flip flops. The head of the crew had the audacity to ask me to tip the team after charging me an additional $7k on top of what we had originally been quoted. Keep this in mind as the type of companies that value added associates themselves with. I could honestly go on and on but I’ll save my input for higher visibility outlets. I will be filing complaints with the BBB, FMCSA, ATA and the Attorney Generals in multiple states to do whatever I can to put pressure for the revocation of licenses to operate. Edit: Our belongings still havent been delivered to our new home. Our first available move in date is 10/28. I’ll be updating my review as this progresses.

Value Added Moving resold job to a local company that was an utter disaster to work with (held my stuff for 2 months) TL;DR: Value Added Moving is a third-party entity, a broker, that will resell your job to a local moving company with little transparency and vetting. Local moving company was an utter disaster, held my stuff for 2 months, kept on breaking promises, hard to communicate with, and refused to deliver the last leg into NYC, forcing me to hire and pay for another company. I called Value Added Moving early June 2021 to hire them for a long-distance move from California to NYC. The person on the phone was nice and took a rough inventory of all the things I had. They assured me that the quoted price will cover everything and that their movers will do everything from packing, long-distance moving, moving into the apartment and unpacking. My move-in date was early July, so there was a 1-month heads up. I paid the deposit (about 24% of total quote). On move out day, two guys arrived in a rented U-Haul. After some talking, I figured that they are a local moving company (Ciao Bella of Irvine, CA). The original deposit I paid goes to Value Added Moving, but they take the rest. They explained to me a slightly different/higher quote and noted that they cannot deliver into Manhattan, NY unless I pay them an additional $400 “shuttle fee”. I called Value Added Moving but they told me that this shouldn’t happen, but that I need to deal with the local company directly. In the end, I accepted their offer, which was a huge mistake. 3 weeks later, when the move-in approached, I called Ciao Bella and to my horror found out that my stuff still hasn’t left California. The owner of Ciao Bella claimed that I was not ready in NYC to pick up. I asked them to deliver ASAP, and the owner kept on promising that he has a “truck leaving to NY next week”. Unfortunately he kept on saying this for the next ~4 weeks. It was dehumanizing; communication was terrible (he didn’t call back or reply to my texts). At one point, I was afraid I was scammed. I called Value Added Moving again who felt bad for the situation, but basically said that it’s out of their hands, and that I need to work with the local company directly. Come early August 2021, the stuff finally arrived on the east coast. However, the owner refused to deliver the stuff into Manhattan, even with the $400 fee he originally quoted. Plus, his company cannot provide a certificate of insurance that our building requires. To make a long story short, I had to hire another local moving company to come pick up all my stuff from a Penske truck parked in a parking lot in New Jersey. This was shady and super stressful. In the end, one of my boxes disappeared, some parts of my bed frame was not delivered, and I was delivered an extra TV (I don’t own a TV) and some extra chairs and table that don’t belong to me (I returned them both in a separate trip back to New Jersey). I don’t recommend people go through a reseller like Value Added Moving. They apparently don’t vet their local companies well enough, nor do you have any transparency or accountability.

Read the negative reviews Read the negative reviews. They are the only real ones! Everything about this scam broker is corrupt. Have co reacted AG office here and pursuing a law suit as they are cons.

I've used them twice for moving I've used them twice for moving. The crew did an amazing job packing up the trailer. I gave specific instructions on how to load my items, and they followed them perfectly. My jaw dropped when I saw what a good job they had done. They are also very affordable. Would definitely use again 13/10.

No Ethics, No moral, ridiculous. This company is totally liar and screwed us up. Didn't show up at 10AM as they promised but showed up at 12:50am, with a u-haul with nothing inside, no boxes, no blankets... nothing and wanted to move my glasses and art collections. Then throwed me a piece of paper said I cancelled contract. When I left next morning, I called them and they offered they would come back to do the right job but I told them I had left as I planned. They declined to refund for me declined their job offer. Ridiculous!