Arrived a half-hour early The team arrived a half-hour early, consolidated smaller loads into a container, disassembled and wrapped my furniture, and got it in the truck in under an hour. And even though I left before them, they were already at the destination waiting for me.

Irresponsible Representatives, Work w/Terrible Moving Companies **TL/DR** Irresponsible representative, pawned off on a mover with horrific reviews (Handle With Care), charged thousands more than quoted, and items delivered later than I was told If I could give zero stars, I would. Representative Jon K quoted me $2,700 without asking for photos/cf of my belongings OR sending someone to evaluate, and told me it would be 7-10 days before delivery. He didn't explain anything about how charges worked or how the warehouse storage/interstate move process went, and he didn't tell me who would be moving my things. Incidentally, he also pulled a friendly-salesman move by excitedly saying he had friends who'd just visited the (VERY off-the-beaten-path) country we'd just moved here from, something I now doubt... A tiny detail that later made me feel betrayed on a personal level in addition to a professional one. The moving company he engaged for my move, Handle With Care, has some of the worst reviews and customer service in the business. They were a day later than planned arriving to pick things up, I had to call Value Added customer service repeatedly to get any information about where my belongings went after pickup, my things made it to their final destination a full 28 days later (not 7-10), and the final cost was $8,200 rather than $2,700 (meaning no Christmas this year). Two pieces of furniture were smashed beyond repair and five others were missing. None of this would've happened if Jon K. had done his job thoroughly and honestly. MAYBE some of this could have also been avoided if Value Added worked with more scrupulous and professional moving companies, as well. I strongly recommend that they cut ties with Handle With Care. Until such time as they do, I recommend that you look elsewhere for a moving broker/mover.

0 Star Review Unfortunately there’s no option for 0 stars here. @Trustpilot you should completely remove this business from your site. There is absolutely no way any of these 5 Star reviews are anything but a fabrication of lies. We’ve unfortunately learned a very hard lesson on the trustworthiness of moving companies and brokers. The binding estimate that was supplied was under half of what was expected as payment on the moving date and the movers weren’t even able to collect all of our belongings included in the estimate. Being that we had to be out of our home on the day they arrived, and the movers had already completely loaded the truck, we couldn’t back out of our plans and we’re stuck with the bill. Yes, value added is a broker, but the movers that arrived on our scheduled date were a subcontractor to the subcontractor. This was not communicated to us or agreed upon in the contract that we originally signed. The guys that showed up arrived in a budget rental car most likely using illegal workers being paid next to nothing. As a normal human being I felt bad as the workers didn’t bring or have any water with them, which I graciously supplied, seeing they were struggling with the work. One of them didn’t even have shoes, and was wearing flip flops. The head of the crew had the audacity to ask me to tip the team after charging me an additional $7k on top of what we had originally been quoted. Keep this in mind as the type of companies that value added associates themselves with. I could honestly go on and on but I’ll save my input for higher visibility outlets. I will be filing complaints with the BBB, FMCSA, ATA and the Attorney Generals in multiple states to do whatever I can to put pressure for the revocation of licenses to operate. Edit: Our belongings still havent been delivered to our new home. Our first available move in date is 10/28. I’ll be updating my review as this progresses.

Price Doubled, Terrible Packing I wanted to write this review because I seem to have had the same experience as other 1 star reviewers. Short version, DO NOT use this company, they are just a brokerage that says a bunch of nice pleasant sounding things and then gives the job to some random moving company that does not follow through on the promises. You pay extra and don't even know who is moving your stuff. They don't care about you once the deposit is in. I was quoted ~$3,500 and the end total was ~$7,500. For anyone who wants the long version... I called around and Value Added gave me the best price. They won me over with promises like, "PROFESSIONAL MOVERS that are not day laborers so they know what they are going." We did a walkthrough of my home over the phone (DO NOT DO THIS) and I answered every question properly about what I was needing to move. Turns out, just like others have mentioned, the person from Value Added's estimation was HALF the size of what we needed. So, once the movers showed up (2 days late) they literally doubled the price. I ran a rough estimation of cost and space, and apparently I was "hiding" 12 COUCHES worth of items that they did not account for. Insane how off it was. Countless things increased in price once the actual movers got into the picture. And these were definitely NOT PROFESSIONAL MOVERS. Upon arrival, plenty of fragile items not wrapped or literally just dumped into boxes. PS4 no wrapping, cords still plugged in, on bottom of box with a rusty metal item. The main man who arrived didn't even know some of the people who were unloading the truck. He was asking people walking around my neighborhood if they were the people supposed to help him. I called Value Added to try and understand how this all happened. The person was pleasant to talk with but was by no means sympathetic to anything. You are better off just selecting the movers directly. Instead of being passed to three different people/companies with terrible communication all around.

DONT EVER CALL THIS COMPANY DONT EVER CALL THIS COMPANY. That’s all I can say. They will destroy your items and never show up when they say. They cracked our 10k hot tub and then said it was our fault for some reason