Above average service Making a big transition like moving to another state is exciting but it's also an emotional rollercoaster. I gave these guys my trust and they did an amazing job. They could have easily caused additional stress and ruined my mood or any excitement I had. But they didn't, they added to the excitement with great work ethic, and very well rehearsed process for getting everything form point A to point B. This was arguably one of the best moving experiences I've ever had in my life. I'm only taking time to write this review because I've dozens of mediocre to negative experiences in the past and this one was much much different.

cross country nightmare Asked for a quote for 1300 cubic ft of inventory. The rep said they quote based on inventory & that is how they can charge lower rates than competitors. He sent a quote based on my inventory list, & I followed up with a video, as requested. We settled on a date for packing/moving. The day before moving, the rep said that based on the video I had sent 3 weeks prior (20 days exactly), the move would cost $2,000 more than they quoted. They made sure we didn’t have time to find a different company to move us from CA to PA. He said it would take a full day for packing/loading, but I did not expect that to be from 12- 1:30am (for 1 bed, 1 office, 1 nursery). They played Tetris with the truck because they sent one for 1100 cubic ft instead of 1300. Also couldn’t fit our lawnmower so we had to leave that behind. They asked us to go to McDonald’s at 10pm for them. At 1:30am, they left 20 boxes, packing tape, and (McD’s) trash everywhere. We received an audacious email from the rep in the AM saying we owed an additional $1200. We called him to ask how, when he had the video & inventory list for 3 weeks. Instead of explaining what we were being charged for, he berated us, then hung up. He then texted that he was calling dispatch to tell them to return our stuff & they would charge us for all of the packing & moving. His texting was frantic, full of contradictions & he wouldn’t answer calls. We called the main line & connected with a manager, who was barely better than the rep. After we explained the situation to him, his response was that we didn’t need to go get McDonald’s for the crew, & that they don’t use videos as a means to compile an estimate (even though that is what they used 2 days prior to say they needed to charge us more before showing up). We had no choice but to pay. We were moving across the country with our 4 month old & this experience was so incredibly stressful. After googling, I realized others had issues with that rep as well. A side note, he said it would take about 5-7 days for delivery; it was 14. After unpacking some items, realized several were broke and then packed that way. A few items were broken and packed as separate pieces, indicating they knew they were broken, said nothing, and packed them for us to open glass shards.

I absolutely do NOT recommend Cross… I absolutely do NOT recommend Cross Country Moving Company! They told me given our circumstances (i.e: my husband being in the hospital because he needs two organ transplants) and me moving and being across the country all by myself that they would have my stuff here no later than the 20th of December. The last update I received Thursday morning (the 16th) told me the truck was in Nevada (not that far from Cali) and then it went radio silent. When I called to get more info I was told it would now be the 24th-25th…or possibly later. They took our stuff on the 9th. That's over two weeks. They know my situation and they know I’ve been without any of my things (including my car because they took that separately.) all while having to travel back and forth to the hospital (because the moment we landed in California on the 13th we had to take him to the hospital and he was admitted.) I even paid extra and had them take our stuff days before we got to Cali in order to make sure everything would be here no later than the 20th. Between the truck going MIA. Being told one thing and paying extra for it. I can’t recommend them and I truly wish I went with someone different (but they were rated well….although I can’t fathom why at this point.)

These guys are the most honest movers… These guys are the most honest movers I've ever come a cross. A quote that is actually the price? Not a trick to get you in? They don't play the games that the typical movers do. I've experienced some uncomfortable moments with movers in the past. This was far from that. I felt at ease working with them. The rate plan didn't leave me guessing how much it was going to cost me. I knew the whole time. Hard to find a business like this these days. Best moving experience I've had.Honest and Professional

Extra care I didn't fully know I picked the right company until it was moving day and I met the movers. They were fast, organized and so so nice. They laid down a runner when they entered so no dirt or anything was tracked on both my old and new place. I took the day off from work because I had planned for this move to take at least 8 hours but they got it done in 6!!! Starting at 8am I had the a nice portion of my afternoon free to unpack and relax. Awesome job guys!