JAy
GBBig Scamming People in the industries First of all they are not movers, these folks are brokers from Florida who are middle men and give jobs to other moving company. We were moving across country from west coast to east coast. When I reached out for a quote, their rep kept calling every day. I was dealing with guy name Ryan. He was very courteous, responsive and kept promising that all terms verbally discussed will be honored. We had reservation finalizing the booking since there was a possibility our dates can change or move wouldn’t occur. He told us multiple times that the deposit will be refundable so don’t worry about changes, however if we don’t book, we may not be able to get the dates we needed. He followed up every day. Once the contract was signed no one cared. Our plans changed and they would not respond to multiple phone calls or messages left for them. After getting hold of them finally, they stated that the deposit is not refundable. Our experience was very bad including upper management. Both sales rep and upper management were very rude after contract signing. They will scam you into locking price. Read the terms and condition very carefully including small fine prints. Do not just trust your representative. I would stay away from this company or be very careful with getting everything in writing. Do not believe the google reviews. Their reviews are either fake or paid reviews.
customer
GBTHEY WILL STEAL FROM YOU! Used this company for a long-distance move, including 1-month storage. Multiple items never showed up, including expensive adult bicycle. When I contacted customer service and suggested things had been stolen, they said that was not possible, and they had been "lost" or "delivered to wrong customer". How do you lose a bicycle? And, you are professional movers, how do things get delivered to wrong customer? That's why there are inventory lists and stickers on every item, identifying the customer. They are either very incompetent or very dishonest. Thousands of dollars worth of our items just disappeared. And many of the boxes that did arrive had been opened and clearly rummaged through, then carelessly repacked. I was told the storage facility was secure with limited access, but that doesn't seem to be the case. They will also LIE to you and say they only use their own trucks and employees, not contractors. Every crew that showed up to move us told us they were independent contractors. That leaves very little accountability when things go wrong. I know I am not the only one with this experience. Check reviews and BBB complaints. And during the initial pickup, the crew leader got a phone call from the office, they were trying to figure out how items went to the wrong customer on a previous move. This is all in addition to damaged boxes and broken items that actually did show up, even though clearly marked "fragile". I have used movers multiple times in different parts of the country, and this company is the absolute worst. Save yourself lots of frustration and headaches and just use someone else.
Lynn Adams
GBI asked for 2 trucks I asked for 2 trucks. Many things the main driver told me weren't true. He and a young guy drank all the beer and wine coolers. They left things and furniture inside the house so I had to rent the biggest uhal trailer and also a large Hertz van. The payment for mover and driver alone 600. The furniture is in wrong room and not put together like it was in house
Roy Smith
GBI found Real Time Relocation to be a… I found Real Time Relocation to be a friendly team that was very helpful in my recent move. They were very organized and efficient, and made the process much less stressful for me. I would definitely recommend them to anyone looking for a hassle-free move.
Jesse Palmer
GBWe had a great experience with Real… We had a great experience with Real Time Relocation! The staff was very friendly and helpful throughout the entire process. They made sure everything was taken care of and that we were happy with the results. We would definitely recommend them to anyone looking for a hassle-free relocation experience.