Catherine Ladd
GBDo not use this moving company Do not use this moving company! Our move from Florida to Texas started out pretty good but the delivery was a nightmare. They lied repeatedly about the delivery date and the cause of the delays. The final insult was upon arrival in TX, they extorted another $800 before unloading our belongings because their 18 wheeler could not navigate into our new community. They had to rent a Uhaul truck and initially tried to charge us $1600 for it. The owner acted like he was doing us a big favor by reducing it to $800. Use a company you can trust, not this one.
Christopher Nash
ITWARNING ⚠️ DO NOT USE THIS COMPANY They came and picked up my belongings on January 18th and I was promised they would be delivered on the week of the 22nd. It's now February 1st. I'm shipping some things from my home in Tampa to a place u bought in New York City. I've emailed my point person Todd everyday asking for an update on where my belongings are and when I can expect delivery because I'm going to have to fly to New York to meet the delivery guys. He has not responded to any of my many, many emails. I'm staring to think I've been ripped off and they never intended to deliver it. I think this company is a scam, they steal your belongings and you pay them to do it. I'm calling a lawyer and the better business bureau tomorrow. DO NOT USE THIS COMPANY TO HUAL YOUR TRASH.
Laurel Adams
GBMOVE FROM HELL - IF YOU VALUE YOUR POSSESSIONS - FIND ANOTHER MOVING COMPANY I call only speak about my experiences with Infantry Moving Van Lines. If you are thinking of using this company, please do your self a favor, save yourself some heartache and read my entire review. My husband and I have moved several times and never had any major issues. What attracted us to Infantry Van Lines or Infantry Moving Van Lines ( they have the same address ) was the fact they were operated by ex military people. Since our immediate family has over 100 years in the military...I wanted to support this company. I was told they did not hire subcontractors. This was the first thing they told me that was not true. I was quoted a price, sent pics to my agent of the furniture that was to be moved, price was revised slightly upward when I told agent I was adding some items. I want to emphasis that no one ever came to my home to look at anything. Anyway on moving day, the supervisor of the moving crew said "oh no" we cannot do the move for this price. For one thing he said pics were deceptive about the size of my furniture. My response to that is " Why ask for them - if they are deceptive?" Price ended up being almost 3 times the original quote. I did add some items but definitely not 3 times what was on the original quote. One person on the packing crew said I had been "low-balled" and I think this is true. They get you committed to a low ball rate, have everything ready to go on moving day and then hit you with a huge bill.( The driver actually changed the quote on the spot several times) Because of haggling over the rate our move was pushed back a day - we had to stay in a hotel) At this point we did not have verymany options. My husband had to be in Montgomery AL in 2 days to begin kidney cancer treatment. I must give kudos to the packing crew - but not their supervisor. The crew handled our possessions wonderfully. But, this crew was not the crew that unloaded our possessions at our new home - even though I asked for them to be the ones because they took everything apart and would know how to reassemble. The delivery driver hired local young people - some with no experience and (2) of the young ladies were either girlfriends or wives of the (2) young men. One of the young ladies was pregnant. They immediately started asking me about their tips. It was obvious the driver was in a hurry to unload. He was constantly telling the people unloading to hurry up. My antique dining table was broken (the driver actually walked on it and when I brought to his attention that he was walking on the glass table top he ignored me). The grandmother clock, that I paid extra for them to pack, has a broken leg and a big nick. I currently have a dining room chair leaning against it to hold it up. My master bedroom set has many scratches and dings. My dining room Tommy Bahama bakers rack had the leg broken off. The driver called himself fixing it but the whole thing wobbled. He said it was still ok to use just don't put anything heavy on it. These are only a few things that were damaged. Pictures of all of it were sent to management. Now to the fight that occurred between the delivery driver and his unloading team. It was over their pay. They actually stood by my front door, in full view of my new neighbors, yelling and screaming. I wondered which neighbor was actually going to call the police. It went on for quite some time. Needless to say, nothing was actually reassembled on this night. The driver came back the next day with a friend to reassemble our sleep number bed. ( We had to stay at a hotel because we had nothing setup for us on the day of delivery). As for everything else that needed to be reassembled, the vast majority was done by family and their friends. After much thought I can truly say and believe wholeheartedly that this was "THE MOVE FROM HELL".
Rebecca
GB5 Stars! We chose this company based on the positive reviews and we are glad that we did. The movers worked extremely efficiently, customer service was always available, Our sales representative was extremely professional. If you are moving out of state we HIGHLY recommend using Infantry Van Lines.
Susan
GBThis company is by far the worst moving… This company is by far the worst moving there ever is ! Broke things, left trush, stains etc. I do not recommend this company! Do not trust them they are scammers!