Don’t Use Don’t Use! They are liars and crooks. My quote doubled the day of the move once my furniture was loaded. It didn’t arrive on time and when it did 1/2 our stuff was missing! Boxes cut open, boxes gone through. The company used sub contractors which they said they didn’t use and on delivery demanded an extra 1500.00. This company straight up lies! Steals and will do nothing for you to retrieve your missing items! They are terrible! Todd was my sales rep! He’s a liar! Don’t use them!

Do NOT use this company My parents hired this company for a cross-country move. DO NOT use this company. After charging them almost double the agreed-upon amount, most of their items were destroyed. Snacks were eaten, propane tanks were stolen, and 100-year-old family heirlooms were shattered. I would never want this to happen to anyone else. I know there are a lot of positive reviews, but they all seem a little suspicious after seeing reviews that are very similar to what happened to my parents. Also, their website is not up-to-date, the email to file claims is not in service, the phone number to call for claims is not in service, and the general grammar of the website is atrocious.

A MOVE FROM HELL!!!! We choose Infantry Van Lines primarily because of all the 5 star reviews. BIG MISTAKE! We moved from Florida to Oklahoma. Robert (our sales rep.) went to realtor.com to see the amount of furniture he had to move. There were detailed pictures and a 360 degree video tour of the house. Robert assured us the move would fit on a 2,000 cubic foot truck with room to spare. The loading crew supervised by Martin were supposed to arrive between 8:00 and 9:00am they showed up 12:27PM with a worker who was sick, running a temperature, vomiting, and obviously had diarrhea, who was also grabbing the handle of the refrigerator, to get water. The crew didn't have water on a hot day. Nor to our understanding, had they eaten. We purchased pizza. I ask Martin to get another helper several times and to keep that sick person away from us and not let him back in the house...except to use the bathroom. Martin replied, something like, oh, I think he was just partying the night before. I told Martin, I didn't want him there in case he had COVID, we and our friend were all older and none of us wanted to be around someone that sick. Martin ignored my request. Finally at 6:14PM someone came and picked up the sick worker. We feel he should have NEVER been brought to a job. . We packed the Kitchen and Garage with U-Haul boxes and boxes from 2 different storage companies. Infantry used very few of their own boxes ( 2 dish packs and a few mirror/glass boxes, some flat perforated cardboard, tape and shrink wrap. We were charged over $1000.00 for “extra packaging”. We were supposed to get a refund for unused boxes - no refund! We used our running car's head lights to shine in the truck for 4 hours. No working dome light! A laborer named Derrick came the next day to help finish loading. We heard Brandt (loader) telling him how to make up a picture/mirror box....Derrick said he didn't work for Infantry Van Lines. Robert said they use only experienced Infantry Van Line employees and NEVER use day laborers like their competitors do. They couldn't fit all items on the truck as promised!! We had to take the items not loaded to a neighbor's garage and friend's house. We were told by Allen before we left Florida he wanted a cashier's check for the balance due at delivery. I went to the bank and got the check. Allen wanted an additional $300.00. This $300.00 was NOT on my contract. I had get another cashier's check. This delayed unloading the truck for about an hour as we had to make two trips to the bank. Felix (driver) and his brother arrived at our house in Oklahoma after driving all night. Felix said he has a bad back with scoliosis and had been off work for two weeks (because of his back issues) prior to getting the call to drive this load to Oklahoma, He told us he was sent to Oklahoma by himself, but didn't want to make the long trip alone, so he asked his brother to ride with him. Felix said, they were half way here when he received a call telling him the load was heavy and he was to unload it. Felix said, later, they had to stop at a weigh station finding out the truck was not properly marked and didn't have proper stamps or something to that effect. (We didn't understand.) Saying the truck was going to be impounded and everything in it. His brother had the money to pay the fine, and they were released. There had been a leak on the truck when they passed through a rain storm around Memphis. Boxes were wet and since the truck's floor had not been swept out when Martin supervised the loading, dirt had stuck on the wet boxes and on the shrink wrap around one of the couches. What a mess to clean up as it fell off the couch wrap in the house. About 1/3 through unloading Felix had discovered there was not a four wheel dolly to use to unload the heavy items. We loaned them two dollies. They had just gotten the sideboard with the marble top in the house and realized it had been packed upside down without packing on the top when Felix's phone rang. ( It was our understanding it was his boss), telling him to get that truck unloaded and get back on the road to Florida, there was another load for him to drive. He seemed very distraught putting his head down on his arm on the bottom of the sideboard. . He said I have been driving all day and night getting here and now they are telling me to get back on the road and drive back to Florida. Our pastor prayed for Felix and got 6 men from our church to help unload the truck it took them until 9:30pm to finish unloading (It was a jumbled up mess). The truck wouldn't start so our pastor cleaned the battery terminals and got it started. The truck has NO working heater and reverse is going out. We feel Felix was set up for failure. The was NO WAY one person could unload the truck!! WE NOW HAVE TO MAKE ANOTHER TRIP TO FLORIDA TO GET THE ITEMS LEFT BEHIND BECAUSE THE TRUCK WASN'T LOADED PROPERLY!! WHAT A RIP OFF!!

Liars! Liars!! DO NOT WASTE YOUR TIME! I relocated from Florida to Missouri. I spoke to different moving companies and Infantry Van Lines LLC seemed forthcoming over the phone. Robert is lying salesman, he provided me with a quote that was inaccurate and it increased to over 1200.00 after picking up my items. I tried to call him multiple times, informing them that I removed some items and I wanted to count the total boxes so I wouldn’t be surprised at the moves. He was lazy and didn’t want to do a revision. The movers arrived a day later and not the scheduled date. One guy arrived and thought he could move everything then he called for help. Robert informed us that their company has professional movers which is inaccurate. They contact people who are looking to make quick money. On the day of the first move in date , the information wasn’t explained to be properly so I had to call Robert and he didn’t answer. I called the manager who wasn’t available then lo and behold I called the mover , he. Contacted Alan who is the manager that’s when he called back. I explained to him that their communication is poor and they are unprofessional if they explain the information properly, we wouldn’t have this issue. He explained the information so again . I am waiting for my items. I reached out to him on Tuesday, September 7th, he stated the some moving company is loading the truck now. Which was a lie. He told me they’d be delivering the item on Saturday . On Thursday, September 9th, another person called me. He is from a moving company who picked up the items from Florida , which Robert lied about in the beginning. He called and said they are loading the truck , which Alan lied about on Tuesday. The mover informed that he’s driving an 18 wheeler and he’d like to know if it will fit in my complex. Again I’m confused because this wasn’t explained. I told no that his truck wouldn’t fit. I sent him a video and he said it would be an additional 150.00 -200.00. I politely informed him that I am not paying that. I called Robert and Alan who of course weren’t available. I spoke to another mover by the name of Jack, he said to wait until the mover arrives and go from there. He informed the mover that if there is a walk up 75 feet are free. I didn’t understand why the mover didn’t look at the contract, this was all a scam and a way to get more money. On the day of the drop off date, it was a debacle. The mover arrived , he has his own company and he posted an add on Craigslist to get two Mover’s to help him unload my items. Keep in mind these were supposed to be professional Mover’s. When the guy arrived, he pulled his truck as close as possible. When before he said he had to walk from the street. Berman- the mover said this is your balance and I need an additional 150.00 for the walk up. I said I’m not paying 150.00 because that’s not 150 feet. The other two Mover’s are looking at me. One of the guys started it’s always trouble with these out of state Mover’s charging extra. I said, not today. I made the get his measuring tape to count the exact about of feet because he was trying to get over. He measured 82 feet and stopped. I wasn’t near him so I walked closer to him and I told his that’s only 82 feet. I told him he’s a liar and he cannot be trusted. I told him to measure it from the end of the truck and go all the way out to the 100 feet then measure to the door. Finally, we got the correct feet and I said him 75.00 not double the amount he lied about. Now the next step, I have a flight of stairs I informed him that a flight of stairs are covered. He tried to tell me the first 10 steps are free. I said call the manager because I’m not giving you anymore money . The manager confirmed I was correct. I told the head mover to not say anything else to me because he isn’t a man of integrity. As they are moving my items in the house, the boxes were torn from being tossed around items were falling out of them, my computer desk was missing pieces and it was ripped apart, my mirror was broken, my dresser was leaning and pieces were falling apart, plates , cups and dishes were broke. My desk couldn’t be repaired because of how it was disassembled. I tried contacting the company Saturday of the move. I sent pictures and etc. there was no response. I contacted them Monday, September 11th and sent more pictures of the boxes and items broken no response. After all of this , if I would have checked these reviews. I would have NEVER USED THIS COMPANY! They should be shut down. This company is not accredited by the BBB and they are liars -crooks. Save yourself the time. Moving is already stressful. Pay more and use a better company. Never again!

5 Stars! We chose this company based on the positive reviews and we are glad that we did. The movers worked extremely efficiently, customer service was always available, Our sales representative was extremely professional. If you are moving out of state we HIGHLY recommend using Infantry Van Lines.