Horrible experience Horrible experience. They get your non- refundable deposit promising exact move dates and accurate estimates then at the last minute increase the cost and change the date of the pickup. They lied to me multiple times and I had to do the move myself. Don’t trust this company! You will regret working with them.

Royal Palm --- Terrible! My experience with Royal Palm was horrible! I provided an itemized list of all items to be moved...in great detail. When the contracted moving company showed up, they explained that Royal Palm had grossly underestimated the cubic footage needed. So, the move would cost 2.5 times the estimate. I was not able to move my items. Royal Palm will not refund my deposit. Their suggestion was to have the moving company take the items that would fit in the cubic footage that Royal Palm estimated...although this would only be one-third of the items I listed on the quote. They had no solutions for how to move the rest of the items on my list. Now trying to get $1279 back from the deposit and hiring a more honest, trustworthy company. Already filed a complaint with the BBB. Please be careful!

SHADY AF RUN! This is happening in real time right now and I’m watching my best friend go through this. This is a broker, unbeknownst to her, and they quoted space and agreed to a second location for a few items. Upon arrival the the quoted space and price with absolutely 100% accurate inventory the independent contract and broker wanted 4k MORE on top of the deposit already given. Keep in mind she has LESS furniture and boxes than would fit into a Studio apartment. On top of that when we op’ed out of more space they no longer wanted to go to a second location and the independent contractor was completely HOSTILE on the phone and refused to tell us the company they worked for or affiliation with Royal Palm. He was like we can take what’s there or my guys can leave! How professional! Moving guys are super nice though and funny. Literally the only highlight to this terrible experience so far.

These people are complete liars These people are complete liars! Do not use!!! They tell you one price and change it multiple times! The arrival was 2 days late. The jerk that showed up with his teenage son said he called multiple times and he was going to prove me wrong and yet he’d been calling the wrong number the whole time. He also said in front of my entire family he was not going to guarantee my belongings would arrive. Then what the heck am I paying for! That’s when the mover and his child left! Pretty expensive deposit for 3 days of hell! After calling customer service they claim I broke the contract! Will be hiring an attorney! DO NOT FALL VICTIM TO THIS COMPANY !

This was the easiest move I’ve ever had… This was the easiest move I’ve ever had and it’s all thanks to these guys. They moved me from Pennsylvania to Florida which I was extremely stressed about, given the amount of furniture, clothing, and personal belongings I had. They gave me realistic estimates and after I saw how efficiently and careful they were with my things, I was so glad I went with them. Would definitely use them again