Estimate extremely less than actual cost. Some items were damaged and missing shelves. On 4/6 I booked with Freedom Express my moving from 44708 to 55921. I later found out that my move was subcontracted to Master Movers. Two of my items were damaged, and I can't seem to get any assistance. I feel I was overcharged. I was told I used more square footage, but who knows? Some of my items were shrink wrapped together which should have saved some square footage. My charge was much higher than the original estimate. I went with Freedom Express out of Florida because it is Veteran owned. Account # is 3865030 with Freedom Express. Account is #194227 with Master Movers out of Indianapolis, Indiana.

No stars are deserved No stars are deserved. This company represents themselves as a direct to consumer organization and they are a third party vendor and you don't know that until you sign the contract. Do not use them! If they are veterans, they disgrace the hardworking and honest professionals that serve(d) our country with true sacrifice and dignity. SCAM ORGANIZATION

Terrible moving company!!! This company ruined my move. They lost multiple boxes, broke items because they were throwing boxes around right in front of me, they refuse to return calls or emails, they dropped my items off more than two days later than they were supposed to a neglected to communicate any of this. I cannot say enough about how much I recommend not using this service. All of their responses to negative reviews online are lies.

Scam!!!!!! Do not use these people. Do not give them a deposit. I had a tentative date on September 15th I canceled on September 8th 7 days before. I spoke to Brett I could tell by the tone in his voice that there would be a problem getting back my 1250 deposit. I didn't even use their service I canceled in plenty of time. I have proof with my bank that I canceled on the 8th because I called them directly after to let them know because I had a feeling there was going to be a problem with these people. Sure enough I'm not getting any response back they do not answer my calls. They did once because I called from another phone then they put me on hold and I was basically hung up on. These people use I'm a veteran we're wonderful honest people. They are anything but. A few days later after my cancellation they text me to get my details I text them back I canceled that appointment and I need a credit for my deposit. All I'm getting is the runaround.

DO NOT USE FREEDOM EXPRESS MOVING &… DO NOT USE FREEDOM EXPRESS MOVING & STORAGE. I have never written a review before but because of our horrible experience, I feel moved to save someone else from this experience. Freedom to this company means that they have the Freedom not to deliver your furniture, the Freedom not to return your calls, the Freedom not to assist, the Freedom not to act professional. We had a delivery date set for 2 days after we moved, it has been a week and the company is not returning our calls.