STAY AWAY. Would not recommend this brokerage company. The sales person was nice but that because they only wanted your business. They won’t tell you everything until moving day. There’s always extra fees! Once they assign a moving company, you’re basically on your own. And shout out to Justin with Vanguard, the main reason why I’m giving this company a 1 star, who did our quality/inventory call. This guy is the most unprofessional/rudest human being in customer service. This is our first time using a moving company and when we asked about tv boxes he immediately said “well the company ain’t giving you boxes for free”. This dude immediately assume we wanted “free” boxes. There was no mention about extra fees during sales call (that’s why we asked) and this guy didn’t even apologize for it. He kept saying “I don’t know”. Stay away from this company.

Scam Broker, Lied on Sales Call, Hard to Contact Summary: Fraudulent statements made by Samuel Wilson on a follow-up sales call after I initially rejected their first quote. Told me the delivery could take up to "10 business days" after I had given a "must receive by" date much earlier. I spoke with Vanguard once in early August, and rejected their offer for $2300 and the dates proposed. Samuel called me directly on 8/22. I told him about the earlier call, and he asked if we could make something work. I told him " If you'll do the originally quoted minimum price of $1800, as long as the items are delivered no later than September 10th, or at worst September 11th, I could have everything boxed and ready for pickup by tomorrow" Samuel set me up for pickup on 9/8-9/9, and explained that the drivers can only go up to 500 miles per day so it would take 2 days and I would want to tell them to do a "Direct" delivery so they would bring the items directly to the new apartment when they arrived instead of having them potentially sit overnight somewhere. I am now learning from the ACTUAL moving company Vanguard contracted - Northern Elite Van Lines - that none of this is possible and the delivery will absolutely not be there in time. I am now fighting to get my initial payment refunded, and getting no answer by phone or email from the company. I am going to reach out to the same attorney that settled my case against a former employer, and hold these dirtbags accountable. Look for a similar review on every other site on the internet, as I am just getting started.

No integrity and lack any customer care They pressure you with low-ball estimated costs to move then refuse to return your deposit after 72 hours when you find that it will be considerably more. Please also note that they record your phone conversations without notice or consent which is unlawful in the state of Florida. Florida is a 'two party consent" state that requires you to consent to the recording for it to be considered lawful. I would recommend filing a complaint against the company for those unlawfully recorded phone calls, even if it means you may not receive any recourse.

DO NOT USE SCAM DO NOT USE. NOT A-MOVING COMPANY. They specifically said y were a moving company not a broker. Told me to never use a broker. In the end they got $8.000 dollars. Not counting $9.000 for movers to pick up, store and drive to my new home. Biggest scammers ever. How they are still in business is beyond comprehension. I wish I looked at reviews. Over and over people were lied to and lied too. Several days before they were saposed to come I had a gut wrenching feeling about this whole thing and called to get my money back and cancel it and they were rude and said I only get a company credit. I asked for a supervisor. They put me on hold for 15 min then hung up. They should be shut down. They don’t deserve any stars. Even a 1 star is too much.

THE WORST MOVING COMPANY EVER THE WORST MOVING COMPANY EVER. Their customer service representatives LIE. They have sneaky over charging tactics, they did not commit to their moving date and messed up my entire life for 3 days because they are showing up a day early. DO NOT TRUST THEIR "24" EXTRA DAY LOGIC. THEY WON'T LISTEN TO WHAT MOVING DATE YOU REQUEST. OVERPRICED, RUDE, POORLY MANAGED.