Do NOT make a deposit with United Choice Movers I signed a contract via email with United Choice Movers on Wednesday, 03/27/2024 @ 06:00:27 PM (ET) (03:00:27 PM (PST)) agreeing to pay $2,835.00 as a deposit that I had scheduled for a move dated 5/13/2024 order #UC4190935. After reading the emailed policy for my purchase I discovered I had 48 hours to request a refund, and that 20% of the deposit would be held. In order to request a refund I had to email their billing department. I sent an email requesting cancellation of my order and a refund on Friday, 3/29/2024 @ 11:48 AM (PST) or 2:48 PM (ET). I received an email Monday, 4/1/2024 @ 7:04 AM (PST) from someone by the name Alisa from the billing department stating that after review of the email sent and of my file, my request for a refund had been denied. I tried to call their customer service line, but twice I was told that a manager would be unable to make an exception or even talk to me (despite their policy stating otherwise) and that the billing department does not take calls. I am unsure as to what I should do at this point. I sent an email request for cancellation and refund within 48 hours per their policy, and I expect them to follow their own policy as well by refunding me $2,268.00 for my deposit of $2,835.00 - %20, but I am still being denied. This is their cancellation policy that they do not abide by: 8. Due to any cancellation within 48 HOURS of placing a reservation, 20% of the deposit will be held. After 48 HOURS of placing a reservation, your deposit is non - refundable unless a manager approves otherwise. In addition, an email describing the cancellation in detail must being sent to the billing department at billing@movingld If your first available pickup date is within fourteen (14) business days, and you elect to cancel, a refund of your deposit is not permissible unless authorized by management. If customer books their move within fourteen (14) business days of the pick-up date, the 48 hour window is null and void. All date change requests must be made within ten (10) business days prior to the pick-up/packing date. Failure to request a change within this time frame will result in an additional deposit of a $750.00 rescheduling fee. If the change is made within 72 hours from move date fee might be higher. If the customer would like to put their service on hold, the deposit may be used as credit, and the service can be held for a total of 12 months from the date of booking. All deposits will show on the billing cycle under either United Choice Movers or Long Distance Moving. By signing this contract, the customer acknowledges that filing a charge back/dispute of charges will result in a forfeiture of the deposit. In the event a dispute arises between United Choice Movers and the customer; the customer is subject to financial responsibility for the associated merchant and bank fees. As well as, satisfying any outstanding balance before the commencement of their move.

They kept my $2500 deposit They told me that had the special equipment to move my large heavy furniture from the 4th floor of my townhouse. I emphasized what equipment was necessary to move it. They assured me that they could move those items. Sent them a deposit. When it can time to finalize the move, tried to confirm that they could move those pieces. They became very evasive. That's when I realized that they could not move those pieces. Tried to get a refund. They refused saying that there was nothing in the contract about that requirement and there was nothing in their notes. I'm hoping my states attorney general can help get my money back.

This company SCREWED me This company SCREWED me! I needed a specific move in date and time given I live in a high rise in a major city and only have a moving elevator for a 3 hour block. For the months prior I confirmed and I was told repeatedly this would not be an issue. The day before the move they cancelled the date on me and would not refund me. I was forced to pay it due to the "fine print" in the contract. I then had to find and pay another moving company last minute.

Never Have I experienced this What a money machine this united choice movers is never provide a service that was a error made on their part and never acknowledge it. Not even trying to attempt to get back to me to rectify situation. Everybody beware you been warned!!!!!!

DO NOT use this company- I promise it’s… DO NOT use this company- I promise it’s a scam and you will not get your money back they disappear after you pay! Also note the 5 star reviews are brand new and typically posted within days of each other - that’s a sign of a company writing false positive reviews for themselves. Check out BBB and you will see hundreds of unresolved cases and the truth about the company. They will give a low ball bid and and initial promise date on the first call - talk to other companies and you will find out that is highly unlikely and just a way to get your deposit. They will call you later telling you your check “bounced” trying to get you to write another check or you’ll lose your move date. Call your bank and you will find out they cleared the check then all of a sudden the company ghosts you when you call them out. Very much a scam and I’m hoping to keep this from happening to others.