Over promise under deliver For practically the last 8 months I have been talking to customer service about my order th 72" del ended pedal tub package with drain, water supply, faucet and hand held shower kit. I asked that when I eventually order it is this what will come. Answer has been yes with all of them. Finally I ordered and paid the extra $190 for satin nickel hardware. It came this past Friday to be installed in my new home for inspection to pass and all that came was the rub no hardware and an extension kit which have no clue what that is for and no install instructions. Needless to say I won't pass inspection this Monday and will have to pay the plumber and to come out again if and when I get the hardware. In the end it's how the ordering process goes and getting what you ordered. Not 90% of the time but 100% which will get you the word of mouth sales. If as much time and care was put into my order as the care was to get on trust pilot decors unite would have gotten a positive remark and the like on Facebook would have not been taken off. Get me my hardware please! Order #835126

7/7/2017 7/7/2017 1- the hot/cold decorative button on the diverter lever fell off in the box before installation. 2- the cold decorative button on the cold handle will not stay on. 3- Invoice - I have not received an invoice for this transaction. on a "bare bones" packing slip was in the box. 4- paid $799.00 for this kit and I am not happy with level of customer service.

truely disappointed I placed order and never received it. Sent numerous inquiries and not one response.

Claw foor tub After a lot of research I ordered a cast iron claw foot tub from DecorSuite. Their price was the best by far, the tub was very elegant and it arrived in good shape and just when they said it would. Overall a very smooth and pleasant experience. Would definitely buy from them again.

They took money out of my account then… They took money out of my account then told me they no longer carry the item I ordered. Took an Act of Congress to get them to refund my bank account. This Company works under a lot of different names, Buyer Beware. Never again will I shop here.