No proper follow up and couldn't care about my business. Ordered standard aerator parts for many faucet models. Was glad they indicated stock since the manufacturer and other internet dealers showed out of stock. Placed order. Received a voice message from one of their reps. I called this person back and left a message to call me. A week or so passed and I called to check on my order. I was informed that the order was cancelled because the manufacturer did not have stock, which I already knew. This person said that delivery would be 4-6 weeks. I told the rep that I was prepared to wait 4- 6 weeks and was disappointed thaI they cancelled my order without my approval. I went on line to attempted to place an order with the manufacturer. Their website didn't allow the order to be placed. I talked to a factory rep and said that I needed to order these parts. The manufacturer made modifications to their website me to place my order, which I did. The order was shipped within one week.

Best prices I found! I searched several sites for the best prices on fixtures for my vintage tub. By far DecorSuite offered the best. In fact, I found the same package at my local box store for more than $100 higher so I was very pleased to find the exact item on DécorSuite for so much less.

truely disappointed I placed order and never received it. Sent numerous inquiries and not one response.

7/7/2017 7/7/2017 1- the hot/cold decorative button on the diverter lever fell off in the box before installation. 2- the cold decorative button on the cold handle will not stay on. 3- Invoice - I have not received an invoice for this transaction. on a "bare bones" packing slip was in the box. 4- paid $799.00 for this kit and I am not happy with level of customer service.

My item was delivered on time My item was delivered on time. I had some initial concerns when my order status still showed as "processing" after a couple days, and I hadn't received confirmation that my item was indeed available (I'd tried ordering same item from another retailer a couple days earlier - and had my order cancelled the next day, due to product being unavailable from manufacturer, so I was nervous.) But when I called customer service to inquire about shipping status, my questions were answered quickly and I received verbal confirmation that my item was ready to ship. I would order from this company again.