Terrible Customer Service, Zero ResponsivenessI am utterly appalled by the abysmal… I am utterly appalled by the abysmal customer service and complete lack of responsiveness from this company. Despite multiple attempts to contact them regarding a refund for services I no longer require, I have been met with nothing but silence. After purchasing their LLC services, I encountered a change in my business plans and promptly requested a refund within the 7-day money-back window as per their policy. However, despite numerous emails and calls, they have failed to acknowledge my request or provide any assistance whatsoever. This level of negligence and disregard for customer satisfaction is absolutely disgraceful. It's evident that this company cares more about making sales than fulfilling their obligations to their customers. I strongly advise anyone considering using their services to think twice and proceed with extreme caution. Based on my experience, I cannot in good conscience recommend this company to anyone. Save yourself the headache and frustration and take your business elsewhere.

It was a pleasant and smooth experience It was a pleasant and smooth experience The support was great and helpful. They event addressed time sensitive issues quickly. It was super easy to create my LLC and much easier than I ever expected thanks to Firstbase.

Excellent Excellent, seamless service from start to finish. Within weeks, the company was incorporated, and a bank account was opened. I would certainly recommend Firstbase to anyone living outside the US looking to incorporate a US entity with US banking. Lucas Rios was excellent in helping us understand the tax/reporting process through their registered agent plans. 10/10

Firstbase has a straightforward process… Firstbase has a straightforward process for incorporating a company. Fast and efficient the main portal has a simple and nice layout. When you take in all costs and other items they offer and compare them to separate services they are on par and in some cases cheaper. Would recommend it to others for ease of use and set up.

On the 22nd of February we decided to… On the 22nd of February we decided to move our agent over to Firstbase after having an online meeting with Stefano. We had previously had experienced incorporation firms not living up to their promises, and Stefano assured me this wasn't the case with Firstbase. However after 2 months, our agent change has still not been done & we've tried to contact Firstbase, who just simply don't reply and keep ghosting us. After finally getting in touch with Stefano who had been ghosting us, we've asked for a refund and let him know, that we will report them for fraud if they don't process this ASAP. Will update