Excellent Service Excellent Service! Every Question I have Agnese answers kindly and promptly. In addition, their website is so informative and dialed in with instructional videos always there pertaining to what you're trying to do very streamline system with an excellent human touch of Agnese!

Had 3 LLCs made and a virtual mailbox… Had 3 LLCs made and a virtual mailbox because I live in Mexico and can’t rely on anyone else to send me photos of my mail. The site is super easy to use and extremely quick in setting up a business.

Beyond unprofessional! Do not recommend this service to anyone!! My LLC was up for renewal and I specifically asked Agnes what would be the renewal fee. She informed me of the amount so I was surprised to see a significantly higher amount charged to my card. Turns out she informed the wrong amount so I requested her to downgrade my plan and refund the difference. Rick, who is the most unprofessional person I dealt with said no. So I filed a dispute to my credit card company. He told me IN WRITING that he can refund the difference once the dispute has been settled on their side, which takes around 60 days. I followed up and they went back on their words and ended up CANCELING my LLC well before it was supposed to end without my consent. What a nightmare, never dealt with more unprofessional people.

Didn't want to purchase services Didn't want to purchase services. I mistakenly clicked on purchase bc I thought it would give me a screen to check available times. So, in order to see when they are available, you have to pay first. Other services allow you to schedule your appointment and then you will receive the documents upon payment. I think they have it backwards so be careful. Once I clicked on this and found out that there are no availability that fit my criteria, so I promptly emailed them back requesting a refund. All of this happened within a 2 minutes time frame. I emailed them and explained the situation and they refused to refund. (I emailed twice). I think they have a nice concept, but poor customer service. I originally gave this business a 1 star rating. It is a new year and the wounds from not receiving a refund have healed. I hope they can make some changes to avoid the experience that I had for future customers.

Stay Away, SLOW customer support and Terrible Service This company is absolutely terrible. Let me tell you a story. I checked out on their website for an address of my business. Now when I did it it showed me a different mailing address when I actually applied for a virtual mailbox. It’s a weird STE address. Whatever I’ll chalk that up. So I emailed them on Friday after I paid. Nothing. Saturday Sunday Monday no good. They’re gonna say Monday was Presidents’ Day, oh yea? Then how come the notary that works for you scheduled us to be on that day? Doesn’t make sense. Finally get an email back today about the missing notary appointment. Now keep in mind my appointment was for Monday 5pm Arizona time. Why wouldn’t your coder make it send the email in the native time of the ip address location? The appointment for a virtual notary ( which I’m not even sure is legal) was set for Monday. I put it down in my calendar wrong for that. It’s my fault however, I got an email at 7:18 PM or 7:15 PM and it was the notary lady saying that she was waiting for me for five minutes and that she was going to do the 50% refund at that exact moment I screen screenshot of the email and tried to click the link because I didn’t get any other confirmation email about the notary appointment. Get anytime mailbox over these people. Slow customer support and super snippy in emails. I doubt they’re even at the locations they assign to people