Can't get my passport Paid for rush service passport renewal (8-10 business days) and over one month has gone by with no passport. Expresspassport.com is telling me that the State Department doesn't have enough employees so delay is their fault. In the meantime, I can't cross the border to my vacation property in Mexico and several calls to expresspassport.com have resulted in no estimated delivery date and no passport. This is very frustrating. I will call again on Monday and will update this review when I get additional information and/or progress.

Charged me $217 to fill out a form I… Charged me $217 to fill out a form I can get for free from the government, then didn't even submit it! Form had no instructions like the government form does, and never kept me apprised of the progress! After two months of nothing happening, I filled out my passport application at the passport office and cancelled my application with express passport (express - really???). Cancellation fee - $125! $125!!! Stay away.

Refund Request I did a cancellation request to receive a refund and still have not received any communications on the update of my refund. I used this service against my better judgement because I had urgent travel plans. I see why this site gets so many bad reviews. The process to receive a refund should be just as easy as it is for them to charge the card. I will not be using this service again and recommend no one use this site. No matter how long they have been in business and they will surely state it in there response, they do not have the best customer service.

Could not be happier Could not be happier! We needed a second passport to travel while our original passports were being held for visa approval. The staff at ExpressPassport were super friendly and helpful and everything went like clockwork! Again, we could not be happier with their support, tracking process, and timeliness! Great experience; highly recommend!

Impeccable Service & Experience Jacob delivered my passport renewal 3 days EARLIER than his estimate! It is stressful enough when you realize your own procrastination has put you in a bind... knowing that Express Passport was willing and able to work quickly and reliably was a huge relief. I have already shared my recommendation to family and friends. Miracle workers!