Did I just make a mistake? I’m nervous I just sent my application exactly as directed. After reading this and getting a call From the local Post Master stating there are no walk ins allowed I’m nervous. We leave July 31 will I be able to track my progress? I’ll gladly give great reviews, I’m just worried now. I have tried to call and they know my name via automated system but no one answers when I ask to speak to rep.

Refund Request I did a cancellation request to receive a refund and still have not received any communications on the update of my refund. I used this service against my better judgement because I had urgent travel plans. I see why this site gets so many bad reviews. The process to receive a refund should be just as easy as it is for them to charge the card. I will not be using this service again and recommend no one use this site. No matter how long they have been in business and they will surely state it in there response, they do not have the best customer service.

Two Months and Waiting Received confirmation of receipt of my passport for expedited renewal Jan 24, 2017. Now March 22 and still waiting. John Krebs will not return my phone calls or emails. Have reported passport as missing or stolen. Working with my congressional rep to replace my passport.

This website is a scam This website is a scam, there is no expedition. They start your process way after you sent out your information and already paid for everything. You're better off going to a local post office than this hoax of a website. Their customer service horrible cannot help you any way, they just sit their in silence thinking of ways of how to explain that they're "helping" you. Going to lose thousands of dollars on a trip, because express passport doesn't actually expedite anything.

Absolutely fantastic Absolutely fantastic! Was very worried about the process (and the price!) of renewing a passport through a third party agency at first, but was impressed by how easy and fast it was. Had a couple personal roadblocks (just unsure whether I was doing it right or not) so I called the toll-free number several times and was SO pleased by the courteous and patient staff!! Hats off to Express Passport for being so organized and making this important transaction go so smoothly! Received the passport exactly one week after sending it out!... one word: WOW. :) Thank you!!!