Poor service Poor service, does not return calls, and when you call listed number the only way to can get to a real person is by selecting new app. Keeps sending form letters which does not related to real issue plus rejected my photo which when I went to gov they accepted. After loosing my patience they sent back paperwork and gov check but of course kept application fee which lost plus multiple FedEx and photo fee. I definitely would not recommend this service.

Absolutely fantastic Absolutely fantastic! Was very worried about the process (and the price!) of renewing a passport through a third party agency at first, but was impressed by how easy and fast it was. Had a couple personal roadblocks (just unsure whether I was doing it right or not) so I called the toll-free number several times and was SO pleased by the courteous and patient staff!! Hats off to Express Passport for being so organized and making this important transaction go so smoothly! Received the passport exactly one week after sending it out!... one word: WOW. :) Thank you!!!

Worth every penny Worth every penny! I booked a trip a couple of weeks out and realized that my passport was expired. It's a long drive to the passport expediting office from where I live and I would have had to miss a whole day of work, plus gas and time to deal with an express renewal. I filled out the forms, triple-checked them, and walked through the process with an agent on the phone, then sent my documents out via Fedex. I got email notification during each step of the process, and my new passport arrived at my house five days later, with plenty of time to spare before my departure. Great service!

Child passport ASAP We didn't realize our 5-year-old needed a passport to travel to Canada until 2 weeks before the trip--our local department suggested this company and they were amazing! We chose the 3-5 day shipping: sent it out on Tuesday and back to us in the mail by Friday! Also staff made sure we had everything in order and they were VERY friendly!! Recommend this for sure!!

Give me a Refund They care to respond to negative reviews here but don't bother taking care of their customers who's money they've already taken. Update: I have already applied for my passport without you guys. I would like a refund like you promise on your site.