Passport center was so helpful! Passport center was so helpful!, I had a trip in 3 DAYS and I JUST realized that my passport was expired!!! Passportcenter.com was able to expedite my passport to me in as 24 hours and saved my whole trip! I mean.. it was a little pricy and unfortunate but the customer service and incredibly easy process made it so worth it!!

We sent our passport renewals in almost… We sent our passport renewals in almost 2 months ago and they still have not been even started to process. Website says Not Available. Check hasnt been cashed yet. Calling is a waste of time. They tell you to check the website. Not sure where we go from here. They seem to be underfunded and understaffed just like the IRS and Social Security.

Extremely quick, simple, and reliable service Passportrenewal.com made my expedited passport renewal process so simple. Their customer service was phenomenal and I was able to get my passport in record time before a last minute trip out of the country. I was worried my passport would not arrive in time and I was amazed at how quickly I was able to get my passport renewed and in my hands.

Timeline is Misleading, 2 Business Days = Over a Week I understand they are quite busy and it's a crazy season, there just needs to be more transparency into what their purchased timeframes actually mean. I selected "Next Day" which is advertised as two business days. I submitted on Monday, expecting that two business days would mean I receive my passport renewal Wednesday, or worst case Thursday. Certainly within the week, as I also had to get my visa. I called on Monday and they indicated first thing in the morning someone would provide a shipping label. Called 4 times on Tuesday to ask on the status of the shipping label, even had a promise that the head of the Scheduling department would get it to me by end of day. At 7 pm I called to ask for the status and they said it was a 50/50 chance they would get it to me by even the end of Wednesday. I asked how they planned to hit two business day turnaround when two business days would have passed before they had even received my documents. They said their timeline does not begin until they receive the documents- so really it could be a week or more until they generate a shipping label, it's only 2 business days after they've received the materials that they can turn it around. So 3 business days from when you submit. For those in a crunch, particularly with pre-planned travel, that doesn't do much. I essentially am paying $500 for someone to go into an office for me, with no change in the pace of my passport renewal. Update: Received after 4 business days & into the weekend, missed flight.

Excellent Service Passport Renewal was everything one could hope for in an online passport service. Every step was done with diligence and attention to detail. We were able to track the process virtually right up until the passports arrived at our door.