We sent our passport renewals in almost… We sent our passport renewals in almost 2 months ago and they still have not been even started to process. Website says Not Available. Check hasnt been cashed yet. Calling is a waste of time. They tell you to check the website. Not sure where we go from here. They seem to be underfunded and understaffed just like the IRS and Social Security.

Absolutely the best service Absolutely the best service. The entire process is very carefully spelled out in simple steps, with clear forms and illustrations. The instruction video was also helpful. The price was very reasonable and I was amazed by the fast turnaround. Shipping logistics to and from the company were excellent.

Timeline is Misleading, 2 Business Days = Over a Week I understand they are quite busy and it's a crazy season, there just needs to be more transparency into what their purchased timeframes actually mean. I selected "Next Day" which is advertised as two business days. I submitted on Monday, expecting that two business days would mean I receive my passport renewal Wednesday, or worst case Thursday. Certainly within the week, as I also had to get my visa. I called on Monday and they indicated first thing in the morning someone would provide a shipping label. Called 4 times on Tuesday to ask on the status of the shipping label, even had a promise that the head of the Scheduling department would get it to me by end of day. At 7 pm I called to ask for the status and they said it was a 50/50 chance they would get it to me by even the end of Wednesday. I asked how they planned to hit two business day turnaround when two business days would have passed before they had even received my documents. They said their timeline does not begin until they receive the documents- so really it could be a week or more until they generate a shipping label, it's only 2 business days after they've received the materials that they can turn it around. So 3 business days from when you submit. For those in a crunch, particularly with pre-planned travel, that doesn't do much. I essentially am paying $500 for someone to go into an office for me, with no change in the pace of my passport renewal. Update: Received after 4 business days & into the weekend, missed flight.

3 days start to finish! Wow Applied online on Monday pm and posted the old passport to them. Got the new one back this morning (Thursday) -3 days start to finish including postal time. Big impovement on the system 10 years ago

Excellent Service I would have never made it to my flight if it wasn’t for Passport Renewal. The costumer service I received was excellent, I didn’t have to wait long and the person that I was talking to was very helpful and knowledgeable. I would highly recommend this company to everyone that has issues with their passport.