5 year journey to recovery Having been a client for 5 years after a nasty divorce, they were able to help me get going in the right direction. I only had one issue with a lawyer that was on retainer that showed absolutely no interest in assisting me. In fact I felt like an inconvenience. Everyone else was top notch and I would recommend Pioneer to anyone. Thanks everyone- you guys are the best=

awful customer service they messed up our payments- would submit multiple drafts in the same month without authorization and dragged their feet to get settlements- often times stating we needed to increase our monthly payment. keeping our fingers crossed that we are done with them and our credit scores start recovering but pretty sure i would have done better on my own- wished i had read these reviews first.

Disappointed in services Disappointed in services. I called earlier in the month of May to skip that months payment due to lack of funds to pay both my rent and payment. On the 22nd noticed that the funds earmarked for rent had been deducted from my bank account. After a call was reassured that the funds would be returned. After several calls and three weeks later am told to wait a additional 5 days to find out the outcome. And will be subject to pay a late fee because of this error.

Do not use this company Do not use this company. The total settlement amount will not be anywhere close to what they estimate in the beginning. For more than a year they will collect ridiculous service fees and when it is close to the end of program they will leave you by yourself. The monthly drafts will increase a few times down the road but it won't be enough to settle all your debts and they will tel you to make your own payments after program ends. They won't send you any documents of your settlements and won't provide you an interface to track your payments. They won't call you back. You'll only receive generic responses and monthly bulk emails. They will have you accept the same or worse offers multiple times.

Not trustworthy We are currently involved, came to them to try to resolve our financial crisis, instead of turning to bankruptcy. They are not paying what they said, and won't return calls when they say they will. Wish I could start over and not go down this path.