I have been trying to get in contact… I have been trying to get in contact with T@W for a few days now. Been on hold and have not been able to speak to anyone. Have put in 2 "contact us" cases and still noone has responded. This will be the LAST time I use Tickets at Work. I have always had good luck with them, but all of a sudden I am getting no customer service. I do not have order number because I never received an email confirmation nor is it listed under my orders on the website.

Hotel Arrangements It was easy to compare prices and get the lowest rate possible.

Overall good experience Richard at TicketsAtWork reached out and explained that Preferred Access tickets are delivered through third parties so may not be discounted. I understand that now, and he also helped me out with my order by providing a voucher to cover the additional ticket fee's charged. Overall, I had a good experience and would look here again for future ticket purchases. The price of Preferred Access tickets was very comparable to what we could find in seat geek. But my general feedback is that it would be a better user experience if you include the taxes and fee's in the price of the ticket when choosing the seat, rather than at the end of the checkout process.

Ticketsatwork are Thieves! I used Ticketsatwork to purchase two hotel rooms for March. I prepaid for the rooms in January. When I checked out of the hotel, the credit card I used for incidentals upon checking in was charged the full amount for the rooms. Apparently, ticketsatwork had never sent the payment along to the hotel. So now, I have paid once to ticketsatwork and once directly to the hotel. I have now had over 16 emails and phone calls to ticketsatwork to try to get someone to resolve this issue. It has been over four weeks since I stayed at the hotel. They are absolute thieves. Their customer service is the WORST. A different customer service rep responds each time to your emails. AGAIN....I have paid twice for the same hotel and they kept the money!! When they finally responded they said the hotel fees were correct because they were for incidental fees. This is even after sending them the itemized bills from the hotel explaining I paid for the rooms!

Just don’t do it, hidden fees It is not until after you have paid for the confirmation you are told there is a 63.26 resort fee at check in and a 70.00 resort fee at check out! Nothing was said about this before.