Overall good experience Richard at TicketsAtWork reached out and explained that Preferred Access tickets are delivered through third parties so may not be discounted. I understand that now, and he also helped me out with my order by providing a voucher to cover the additional ticket fee's charged. Overall, I had a good experience and would look here again for future ticket purchases. The price of Preferred Access tickets was very comparable to what we could find in seat geek. But my general feedback is that it would be a better user experience if you include the taxes and fee's in the price of the ticket when choosing the seat, rather than at the end of the checkout process.

NO UPFRONT PRICING… It seemed that I had to go a around about way to get to the tickets I was interested with. Also it appears there isn't upfront pricing like other sites. I was somewhat surprised at the high fees, not so much with the taxes. I have to print receipts and or tickets, and yet I'm paying fees, doesn't seem right.

User Friendly User Friendly This was very easy and straight forward. I will make sure to use this site again. The prices are great and fair. It was easy to find what I was looking for. I will make sure to look here next time I want discounted tickets.

Lack of transparency of total price before submitting payment. I didn't like that the price changed after i submitted my payment. The price that was quoted was $250.20. After i submitted my credit card information the price increased about 12 dollars. The overall price was good but the lack of transparency of the TOTAL price was not great.

MY NAME WAS IN WRONG FOR 2 ROUND TRIP… MY NAME WAS IN WRONG FOR 2 ROUND TRIP FLIGHTS. TOOK 4 PHONE CALLS AT 45 MINUTES EACH TO CORRECT MY NAME. THEN, I REALIZED THEY REMOVED MY HUSBAND FROM ONE FLIGHT WHEN ALL THEY WERE SUPPOSED TO DO WAS CORRECT MY NAME SO IT WOULD MATCH MY ID. HORRIBLE CUSTOMER SERVICE WITH NO FOLLOW THROUGH. WILL NOW HAVE TO CALL AGAIN TO GET THAT RIGHT - MY HUSBAND'S NAME WAS FINE. AWFUL. WILL NOT USE AGAIN