I had a very positive experience… I had a very positive experience working with Shane at KDP Amazon. In fact, without his help and that of the team, my book would still be on hold. They were able to correct all the requirements needed so that my book was able to be properly uploaded and launched. They were responsive, respectful, and very helpful.

My name is Donna Hunt Williams I have… My name is Donna Hunt Williams I have truly enjoyed doing business with Amazon publishing. All of my questions was answered in a timely manner, and what can I say about mr Mark Bennett, he was fantastic. “Give that man a raise”. God bless, and I’m looking forward to doing more business with you all, and I can’t forget about the illustration people and the editing department y’all have done bless work keep it up. God bless you all.

One person can make all the difference! This was my first book and I had limited knowledge about the process. Chris could not have been more helpful in guiding me through this process! I now have my first book in my hand and it was Chris' help, kindness, and encouragement that made this possible.

LIES, DECEPTIVE PRACTICES, FAILURE TO FULFILL PROMISED SERVICES, INCOMPETENCY, POOR SERVICE, POOR QUALITY, BLAMES AMAZON & READERS FOR THEIR ERRORS, ETC. LIES, LIES and more DOCUMENTED LIES. The majority of my readers are Kindle readers (and in other countries too where there are no Amazon printing presses) so the ebook is VERY important. A READER (yes, one of my readers!) complained to me about the lack of Table of Contents, difficulty navigating it, & how whoever uploaded it for me was deceptive & lazy, At first the project manager denied it, lied & said the reader hadn't purchased it & was just looking at a "preview" screen. This is FALSE and part of a pattern of blaming others (from the reader, to the reader's device, basically gaslighting their experience). To make a VERY LONG story short, there were further lies & contradictions to what Amazon KDP told me (Do NOT trust these people to give you accurate information or to communicate with Amazon for you, just go to Amazon KDP directly). He kept refusing to send the promised .kcp and .kpf files and I found out why was because when I went into them, guess what, NO TOC setup! Called him out on it, he said he'd get the revised files to me that same day. Didn't happen. Given that it was "already done" shouldn't have taken long but no, kept giving different turnaround estimates and then finally, when he sent files (after I'd already told him it was all over, just refund it), guess what he sent? More .PDF files to cover his butt, even though I'd already shown SCREENSHOTS of AMAZON saying to not do that, to upload the KindleCreate files, but he'd rather argue over his (sloppy) way (that cuts corners and full of errors) is better than Amazon's, that he knows more, etc. After a WEEK of getting diff. excuses, more promises not fulfilled, more lies & more delays, I finally said enough, and requested a refund for the ebook part of the deal so I can hire someone else to fix this. It is humiliating, it impacts my bottom line, I'm tired of them saying they worked on something only to find out they did NOT (they're supposed to fix the TOC in KindleCreate & did not do it yet), and then more excuses and guilt trips about the PM's personal life (last time it was being sick and this time it's a fiance in the hospital). I am empathetic but that's not my problem as the customer. At this point, I've lost trust & just want to be done with these people, & my money back. Oh, and P.S. Their child-company/subsidiary you end up working with (the contract/payment goes to Amazon Publishing Network but the project management team is also with this sub) do not appear to be licensed in Florida even though that's where their website claims they are located. Amazon Publishing Network LLC is licensed in Delaware. Oh, also, some of the guys in the chat will try to get customers to think they are AMAZON and they are NOT.

I highly recommend publishing with Amazon… I highly recommend publishing with Amazon Kindle Network. I just received my first book published with the Passage of Time in the mail. It was mailed securely and I was so happy to see the front cover on the matting, the paperback, their style with my cover design looks very beautiful. The interior was very well formatted, the interior index matching page numbers and entries of the interior smooth. I love the size that I chose the book that God gave me 5x8. The photos are very clear and colorful and laid out very nicely. I really encourage you or anyone if you're interested in publishing with Amazon to contact Sarah Connor at sarah amazonpublishingnetwork.com 352-758-3607 Also Travis Peterson travis amazon kindlenetwork.com 352-717-7223 All through the process including production team all worked patiently with me and helping me guide me through the whole process through editing it took some quiet time but it was well worth the time invested. Laura Lee Benefield Please check out my new book published with Amazon Passage of Time.