NO response to Query Over a considerable period of time every time I made a purchase my credit card was charged twice.I had no control when I agreed to a purchase the charges went thru automatically.I contacted the company & advised them my problem. They were to investigate & get back to me in a short time. I contacted the Company after more than a month I could not find my problem I am not happy.

I did as I was told to reinstate my VIP… I did as I was told to reinstate my VIP status. I called the customer service and the link was sent to me I filled it out and sent it to Andre at online buddies… so three hours has passed I’m trying to call again an sent an email again, but I’m not getting any response I’d like to know what is The time period to start the VIP status to start… should I wait an hour, or two, a day or two, this is my question and I couldn’t get a response because nobody will answer the phone it makes things difficult….Everything is difficult doing everything online is difficult, everything is becoming difficult

I sent an email to complain about an… I sent an email to complain about an automatic debit. They refunded me straight away. great! thank you

Segpay customer support is horrible Segpay customer support is horrible. Was told to contact the website support about the issue. In this particular case, the website said i only had 1 day remaining on my membership and the Segpay transaction details indicated i still had a week (until 3/27). I don't understand how it's the user's responsiblity to sort out discrepancies between Segpay and the website. Support agent also took actions that were not authorized. A user should also be able to turn off auto-renewal in the self-service portal without immediately losing access to VIP benefits on the website. This is not the first horrible support experience and has been an ongoing issue.

Question was not answered Question was not answered. Inquired about using gift cards for payment and got a canned response.