Extremely Impressed! I ordered 2 books from BookOutlet and they came in super awesome condition at an unbeatable price. Lots of inventory to choose from. Shipping was extremely fast. I will definitely order from here again and tell all of my friends to use this site. Very impressive!!!

Don't order from this company! Don't order from this company! Disaster from beginning till the end. Ordered a book before x-mas because the site said it was in stock and I was in a hurry. After a couple of days I got a notice saying that it was not. I contacted them on Messenger, where they said they would cancel the order and the invoice. Sounded all good. HOWEVER - neither happened. The book and the invoice both arrived (a lot later than promised) and when I tried to contact them to correct this I had no luck. Not till I a couple of weeks later managed to find the address directly to the CEO I received a reply (after another weeks waiting), who first said that they never approved cancellations. After proving our previous conversation they sent me a return card for the book. I returned it, but it was a return card that did not give me a receipt. And guess what, two weeks later they claim that they haven't received the book back, and that I should pay for it after all...

Will not be buying from this company… Will not be buying from this company again. Bought 20 books from book outlet and 6 came damaged. They said they were ordered scratch and dent couldn't remember if that is what it said when I ordered these books. Two were really badly damaged torn page and also some ink fingerprints on one of them. Don't think they should even sold these to me they belong in recycling. Not even thrift stores would sell such books in that condition. I paid over $5 for some of these books and was expecting them to come in better condition. The other 14 books were in very good condition and most of them were under $5 which doesn't make sense to me. They would not give me a refund or discount so I will never buy books from them again. Definitely don't recommend buying books from them. This is the response I got after contacting the Better Business Bureau to launch a complaint. These books are marked UP TO 95% off (in the range of 50-95%). Regardless, they are still listed as Scratch & Dent and arrived in the exact condition we promised - with some scratches, dents, tears and various other cosmetic issues, such as missing dust jackets. The books are structurally sound, guaranteed great for reading. The customer purchased these books in this condition fully knowing they will have cosmetic wear. A refund will not be issued as ALL of the required information was very clearly provided to the customer prior to their purchase. Not impressed at all the books were in very bad condition and should not even be sold at their so called discounted price.

Wouldn't buy from them online again. I received a book that was heavily damaged in one corner (the dust jacket had two 1” tears and was crinkled up, the cover board was scrunched in, and the last 60 pages were folded up). It was a “bargain” book, not a “scratch and dent,” so it wasn’t supposed to have damage. I wanted to return the book for a refund (or exchange it if they were getting more in stock), but Book Outlet only offered a 50% refund since they didn’t think the damage warranted more. They said their books are always going to have additional shelf wear, and that most companies would not take liability for products that arrive damaged. There’s a big difference between normal shelf wear and actual damage, and I don’t know any companies that wouldn’t take full responsibility for not packing their products adequately for shipment. Seems disingenuous for a company to boast about the great condition of their books but then dismiss damage as “shelf wear” you should have expected. They offered a full credit for the book to my Book Outlet account after multiple messages, but by then I was fed up. They have cheap prices, but if they’re sending damaged books that have to be repurchased elsewhere at full price it means spending extra money and dealing with extra hassle.

Painfully Slow Shipping Shipping took forever. The tracking they provide does not offer any explanation.