You Get What You Pay For This is my second go-around with iUniverse. I got what I paid for using the "Pioneer" package -- a print copy of my book plus an e-pub on Amazon with a Getty-image cover and transcription of my manuscript without any professional proofreading or copy-editing. Make sure your manuscript is in print-ready form before submitting it. They are efficient and responsive. You must do the marketing, however, and do not fall for or pay for their promises to make you a star. They are a business designed to make money. They are not going to make money for you, and they do not care about your writing. If your expectations are realistic, there is no problem. Everything is outsourced to workers in the Philippines, but I was able to discuss issues by telephone, and they were polite. FYI, the price for your publication package is negotiable. Addendum 4/24/2024: As of this date they have failed to make my e-pub available per contract. Several calls and emails have gone unanswered, or someone in customer services unsympathetically says they will get back to you in 24-48 hours (untrue). Also, about 7-10 days after my book was published in paperback I began to receive calls on my personal cell phone from complete strangers -- scammers with Filipino accents -- wanting to help market my book for a hefty fee. I did an online investigation and discovered this was a common occurrence with iUniverse (google iUniverse and "Logan Crawford"). If I write another book, it certainly won't be published by this untrustworthy organization.

Pleasant experience Lot's of people in this company and the feedback is good. Call backs, follow-ups answers to questions are responded in a timely fashion. The staff is great friendly and outgoing and always thank you for calling I-Universe. Some departments are hard to reach and waiting time is too long on the phone.

iUniverse editorial services is the jewel in the crown. IUniverse editorial services are why I publish with them. The editorial screening is most useful. Graphics and book design less important to me. They are sometimes slow in responding to questions and when the book is ready it’s more prudent to just go to print than deal with unanswered issues. But quality is very high. One other problem is trail book pricing based on page count which is not good for marketing.

Uncomfortable and Kinda scary Experience I contacted this company in regard to publishing as a first-time publisher. They made me feel very uncomfortable, and even started to insult me when I told them I had yet to decide who I was going to pick. The man said it sounds like I'm procrastinating (Kelly) and made me feel like I was being yelled at for thirty minutes straight because I didn't commit! Don't go to this company, authors be aware! Not professional staff.

Huge thumbs up for service. As a novice writer, I didn’t know what to expect from iUniverse publishing my book. Many questions hovered over my mind, mostly if I had chosen the right publishing company. Two years later, I can confidently affirm that I made the right decision going with iUniverse. They were quick and easy to deal with, took the extra step to be helpful, called me when I didn’t respond to an e-mail promptly, and last but not least, they delivered an excellent product, as well as set up a personal authors page to monitor my book sales. My readers love the design of my book, of course along with the story, and I couldn’t be happier having chosen iUniverse. Kudos to iUniverse! Keep up the good work!